Intake Coordinator

Heart to Heart Hospice•Houston, TX

21d

About The Position

Heart to Heart Hospice provides compassionate care to patients with life-limiting illnesses and their loved ones. The Intake Coordinator directs daily patient referral and intake operations, including helping establish and implement intake policies. The role initiates patient charts in the electronic medical record and maintains intake workflows, census and related tracking processes, and required documentation. The coordinator ensures compliance with applicable state, federal, and CHAP referral and intake requirements; develops positive relationships with referral sources; and supports service improvement through referral analysis, strategic planning, and quality improvement activities. This is listed as a full-time position.

Requirements

At least three to five years of experience in health care, preferably in hospice operations.
Admissions/intake and customer service experience.
Valid driver’s license and automobile insurance.
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
Experience with EMR software.

Nice To Haves

A degree in health care or a related field is preferred.

Responsibilities

Direct daily patient referral and intake operations, including participating in the establishment and implementation of intake policies.
Initiate patient charts in the EMR and maintain workflow.
Maintain census, pending admissions, red flag, journey’s end, and care plan meeting information on the stand-up board.
Ensure compliance with applicable state, federal, and CHAP referral and intake regulatory requirements.
Establish and maintain positive working relationships with current and potential referral sources; build and monitor community and customer relationships to enhance perceptions of Heart to Heart Hospice as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintain comprehensive working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
Participate in quality assessment performance improvement teams and activities.
Maintain comprehensive working knowledge of community resources and assist referral sources in accessing them when Heart to Heart Hospice does not provide the services.
Submit all documentation in a timely manner.
Perform other duties as required.