Intake Coordinator

St. Ambrose Housing Aid Center Inc • Baltimore, MD

138d • $30,000 - $33,000

About The Position

The Intake Coordinator interacts with prospective clients, primarily by phone, to assess their needs, accurately enter relevant information into the client database, and refer them to the appropriate program or service. The role supports the Housing Counseling and Legal Services Teams by responding to inquiries, coordinating referrals and appointments, maintaining accurate client records, and assisting with client outcome follow-up.

Requirements

• High school diploma, or 2–5 years of experience in a customer service role, or an equivalent combination of education and experience.
• Ability to work respectfully and effectively with people from diverse economic, ethnic, and educational backgrounds.
• Professional demeanor, outstanding customer service and interpersonal skills, and the ability to work cooperatively with others.
• Excellent computer skills, including accurate typing and spelling.
• Experience using the MS Office software suite.
• Excellent verbal and written communication skills, strong organizational skills, and attention to detail.
• Ability to manage sensitive and confidential information with integrity.

Nice To Haves

• Bachelor’s degree preferred.
• Experience providing customer service by phone.
• Experience working with Salesforce or similar legal case management software strongly preferred.

Responsibilities

• Answer incoming inquiries by phone or email for the Housing Counseling and Legal Services Teams.
• Analyze the issues for which clients need assistance.
• Enter required data into the database and update information on existing clients.
• Assign calls to the appropriate housing counselor or attorney staff.
• Review the database to ensure all calls are answered.
• Take messages and set up appointments for Division staff.
• Ensure information entered in the database is complete, accurate, and conforms to program guidelines.
• Assist with outcome follow-up on clients.
• Perform other administrative duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED