Intake Coordinator

Greenwich House • New York, NY

2d • Onsite

About The Position

The Center for Healing Intake Coordinator manages the intake process for patients seeking substance use disorder services and supports their transition into ongoing treatment. The coordinator creates and maintains complete patient records in the 10e11 EHR system, conducts assessments, and develops initial treatment plans in collaboration with the clinical team. As a key first point of contact, this role engages patients with professionalism, empathy, and a commitment to harm reduction and patient-centered care. The role supports the Center for Healing’s mission to improve quality and provide caring, professional support for individuals in recovery.

The coordinator also ensures intake and admission processes meet regulatory and agency requirements, coordinates with multidisciplinary staff on appropriate initial treatment groups and services, presents new admissions to the medical team, and supports referral relationships and outreach. The role contributes to workflow and patient-experience improvements, completes assigned projects, and keeps leadership informed about progress, challenges, and operational needs.

This is a full-time, onsite, non-exempt position at 190 Mercer Street in New York, NY. The schedule is 35 hours per week, Monday through Friday, from 6:15 a.m. to 1:45 p.m. The position reports to the Director of Admissions and is represented by 1199 SEIU. The stated annual salary range is $59,000–$64,000.

Requirements

• Bachelor’s degree required.
• Experience in substance use disorder and/or mental health treatment required.
• Demonstrated experience conducting assessments and developing treatment plans.
• Commitment to harm reduction principles and patient-centered care in practice.
• Strong clinical judgment, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong time management skills and ability to meet deadlines in a fast-paced environment.
• Experience using electronic health records (EHR).
• Adherence to professional ethical standards and organizational policies in job-related activities.

Nice To Haves

• Master’s degree in social work, counseling, or a related field preferred.
• CASAC, CASAC-T, LMSW, LMHC, or another relevant credential preferred, or willingness to obtain one if applicable.
• Knowledge of or familiarity with OASAS regulations and level-of-care determinations preferred.

Responsibilities

• Serve as the primary point of control for patient chart creation and administrative enrollment, ensuring records are complete, accurate, and compliant before treatment begins.
• Conduct intake interviews, screenings, and assessments using collaborative documentation practices.
• Complete required intake documentation accurately and on time in the 10e11 EHR system.
• Develop initial treatment plans with the clinical team to address patients’ presenting needs.
• Serve as the primary contact for walk-in and referred patients; provide screening, triage, information, and referrals regarding services.
• Ensure intake and admission processes meet regulatory and agency requirements, including documentation timelines and standards.
• Follow confidentiality requirements, including HIPAA and 42 CFR Part 2.
• Participate in quality assurance review of assigned charts and documentation.
• Collaborate with multidisciplinary team members to assign patients to appropriate initial treatment groups and individual services.
• Present new admissions to the medical team as part of the admission process.
• Communicate across disciplines to support continuity of care and patient engagement.
• In collaboration with the Director of Admissions, support the development and maintenance of referral sources and community partnerships.
• Participate in outreach and relationship-building with social service providers.
• Provide feedback on intake workflows and patient experience to support continuous improvement.
• Complete clinical or administrative special projects as assigned by the Director of Admissions or Clinic Director.
• Keep leadership informed about progress, challenges, and operational needs related to assigned responsibilities.
• Contribute to assigned projects and initiatives under leadership guidance.
• Treat individuals with dignity and unconditional positive regard, and demonstrate commitment to patient-centered care.
• Apply sound judgment and decision-making based on clinical knowledge and organizational resources.
• Attend required trainings, supervision sessions, and team meetings prepared and engaged.
• Promote a positive, collaborative, and respectful clinic environment.
• Maintain flexibility in duties to support clinic operations.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• 403(b) plan.
• Generous paid time off.
• Other benefits in accordance with applicable plan documents.
• Exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events.
• Benefits for union-represented employees in accordance with the applicable collective bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level