INTAKE COORDINATOR PT Nights

Care New England Health System•Providence, RI

30d

About The Position

The Intake Coordinator works in collaboration with clinical staff to provide an efficient admission experience focused on compassionate treatment of patients and families seeking hospital services. The role is located in the IAC / Inpatient Assessment Center (E.D.) and adheres to Butler Hospital Service Standards. The coordinator welcomes patients and families, explains the assessment process, supports patient comfort and safety, observes behavior, and communicates concerns to licensed clinical staff. The role completes intake, disposition, and admission procedures; gathers and records patient information; performs security screening and other departmental procedures; obtains vital signs and BAL; and supports PAS clinicians and physicians in timely patient assessments. The coordinator also helps patients and families understand patient rights, completes required documentation as directed, and assists with transitions to inpatient units. The position works closely with PAS clinicians, physicians, unit staff, patients, and families. It requires constructive response to supervision and feedback, participation in training and continuing education, and ongoing development of role-related competencies.

Requirements

Minimum of 3 years of experience in the mental health or substance abuse field.
Knowledge of and/or previous experience working within the Rhode Island mental health system or substance abuse system.

Nice To Haves

Associate’s degree or higher in Human Services preferred.

Responsibilities

Greet patients and families entering the Patient Assessment Services (PAS) area and explain the assessment process clearly and professionally.
Communicate and perform duties professionally to inspire confidence in patients, visitors, and staff.
Supervise patients in PAS, identify potential problems, and address patient comfort and safety needs while accounting for age-specific needs.
Observe patient behaviors and promptly communicate concerns to licensed clinical staff.
Keep patients and families informed about the status of the assessment and admission process.
Maintain knowledge of de-escalation procedures and work under PAS clinicians’ direction in the safe management of patients.
Maintain knowledge of seclusion and restraint procedures and participate in them under the direction of the charge clinician.
Complete intake, disposition, and admission procedures promptly and according to departmental procedures.
Prioritize the safety of patients and families.
Obtain intake information for patients entering PAS and record required information on the Admission Intake form.
Maintain the Patient Daily Log according to departmental procedure.
Perform required security procedures, including metal detector screening, pat searches, and safe management of patient belongings, valuables, and medications.
Obtain and record vital signs and BAL according to departmental procedures.
Perform supportive activities that facilitate timely and efficient patient assessment by PAS clinicians and physicians.
Teach patients and families about patient rights and obtain required signatures on legal documents as directed by the PAS charge clinician.
Help escort patients to units and introduce patients and families to receiving unit staff to support successful transitions to inpatient units.
Maintain positive working relationships with PAS staff, physicians, and unit staff, and respond to supervision.
Work effectively with peers to facilitate intake and admission procedures while avoiding unnecessary delays.
Work effectively with PAS clinicians to address the treatment needs of patients and families.
Maintain positive relationships with unit staff and convey shared responsibility for the admission process.
Accept supervisory feedback constructively and adjust behavior in response to supervision.
Participate in continuing education, job-related growth and development, hospital and departmental training, and other learning opportunities relevant to the role.
Participate responsibly in supervision and communicate concerns constructively and promptly to department administrators, including attending physicians, the director, and the nurse manager.