Intake Coordinator

Civic Works•Baltimore, MD

5d•Hybrid

About The Position

The Workforce Development Intake Coordinator manages applicant screening, intake, and enrollment for Civic Works’ workforce development programs, including Career Pathways, YouthBuild, AmeriCorps, and EMS Corps. The Coordinator streamlines intake across programs, builds referral partnerships with community organizations, and engages applicants in person, by phone, and online. The role includes conducting initial interviews, recommending candidates for enrollment, and facilitating final enrollment decisions with program staff. The position advances access to career training and employment for Baltimore residents facing barriers to quality employment, including people impacted by the criminal justice system, housing instability, and other systems. It focuses on selecting applicants likely to succeed in training and target industries while ensuring participants meet eligibility requirements and supporting them through the enrollment process. The position reports to the Outreach and Intake Manager and has no supervisory or budget responsibilities. The schedule is typically Monday through Friday, with some local travel to meet partners and participate in outreach and recruitment activities. The role may potentially be eligible for up to one day of remote work per week, with at least four days per week in Civic Works’ Baltimore City office. Remote work is unavailable during the 90-day orientation period, and the arrangement may change based on organizational needs.

Requirements

Relevant experience in areas such as recruitment, sales, intake, project management, or workforce development.
Experience conducting interviews and facilitating client engagement.
Experience working in and creating diverse, equitable, and inclusive environments.
Understanding of systemic and racialized inequities that impede access to and retention in employment.
Strong proficiency with Microsoft Office, Google Suite, data tracking systems, and other computer programs.
Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
Ability to work independently under pressure and meet tight deadlines.
Excellent verbal communication, interpersonal, and writing skills.
Strong personal responsibility for meeting goals and a track record of success.
Ability to identify problems, develop innovative solutions, and implement them.
Ability to consider varied perspectives and bridge gaps between staff when making enrollment decisions.
Ability to maintain confidential information in accordance with strict guidelines.
Ability to prepare accurate and reliable reports.
Networking skills and ability to cultivate lasting relationships with partners and community members.
Comfort and effectiveness working with participants with varied criminal records, including recent convictions and serious offenses, and commitment to supporting them without judgment.
Valid driver’s license and reliable personal transportation for recruitment activities and offsite partner meetings.
Ability to build supportive relationships with program participants.

Responsibilities

Coordinate intake, screening, and selection processes across workforce development programs.
Help plan and facilitate in-person information sessions about training offerings, eligibility, and application procedures.
Review applications, schedule and conduct initial interviews, administer skills tests, and collect appropriate documentation.
Use Motivational Interviewing techniques during interviews and applicant follow-up.
Facilitate applicant drug screens, follow program procedures, and communicate results to applicants.
Review applicants for grant eligibility and collect eligibility documents.
Communicate with applicants throughout the application process, manage expectations, and support suitable applicants’ progression to enrollment.
Support applicants in meeting program requirements before enrollment.
Enter applicant data and maintain current Salesforce records, including communications and correspondence.
Develop and strengthen referral partnerships and process recruitment referrals from partner organizations.
Track referrals and report referral status to case managers and other organizations.
Represent Civic Works in outreach and recruitment activities as needed.
Coordinate with staff to recommend applicants, support final selection processes, and confirm accepted applicants for new cohorts.
Co-facilitate cohort orientations and brief staff on incoming participants to support effective transitions to training.
Model professionalism and expected workplace behavior, communication, and follow-through.
Complete introductory and advanced Motivational Interviewing training upon hire and participate in ongoing coaching.
Create and submit recruitment reports as needed.
Participate in staff and team meetings.