Intake Coordinator - Full Time

UHS•Panama City, FL

4h•Onsite

About The Position

Emerald Coast Behavioral Hospital provides inpatient treatment for adolescents and adults at its 86-bed facility in Panama City, Florida, and outpatient services at three centers throughout the Florida Panhandle. It also offers specialized treatment programs, including a Military Resiliency Program, chemical dependency treatment, and TMS therapy for chronic depression. The Intake Coordinator coordinates aspects of the admissions process, including responding to inquiries, processing referrals for possible admission, and communicating with referral sources and customers presenting for assessment. The role also supports insurance verification and precertification, registration, vital signs, patient observations, evaluation scheduling, admissions processing, bed board monitoring, and searches and inventory of patient belongings, along with other assigned non-clinical duties.

Requirements

High school diploma or equivalent required.
One year of healthcare experience required, preferably in a mental health setting.
Ability to work in a fast-paced Admissions Department.
Ability to work 3 p.m. to 11:30 p.m.
Successful completion of a Level II background screening is required for employment.

Nice To Haves

Associate's degree or graduation from a vocational or technical school.
Acute behavioral health experience.

Responsibilities

Serve as a liaison among families, departments, referral sources, agencies, schools, and other interested parties.
Help maintain a safe, nurturing, clean, and supportive environment for patients, staff, and guests.
Use a metal detector to screen patients and accompanying friends or family entering the facility, and help secure their belongings.
Help manage incoming calls, faxes, and referrals.
Perform clerical tasks such as faxing, copying, filing, and collating.
Assist with basic housekeeping, including emptying trash, sanitizing furniture, and sweeping floors.
Provide hands-on physical care, supervision, crisis intervention, behavior management, and behavior modification as directed by treatment plans and unit guidelines.
Assist patients with activities of daily living as needed.
Take and record vital signs manually and with equipment, and conduct checks every 15 minutes.
Check patients for contraband and manage patient belongings.
Orient patients to the facility, including its procedures and standard practices.
Maintain professional therapeutic boundaries with patients, families, and guests.
Coordinate admissions activities, including inquiry calls, referral processing, insurance verification and precertification, registration, observations, evaluation scheduling, admissions processing, and bed board monitoring.