Intake Coordinator

MnTC • Minneapolis, MN

11d • Onsite

About The Position

The Intake Coordinator is the welcoming, steady point of contact who guides clients through admission and connects them with needed care. The role works closely with admissions, clinical, medical, and program staff to support a smooth, timely, and supportive transition into treatment. Responsibilities include guiding clients through admission paperwork and onboarding, addressing financial eligibility and funding programs, resolving admission barriers, coordinating services and communications, managing walk-in admissions and inquiries, and maintaining accurate records. The position is onsite in Minneapolis, Minnesota, and is full-time, with pay of $19–$21 per hour based on qualifications.

Requirements

• High school diploma or GED.
• Experience working with people facing substance use, mental health, or other life-controlling challenges.
• Strong organizational, time management, and problem-solving skills.
• Clear, compassionate communication and the ability to build rapport quickly.
• At least one year of freedom from problematic substances.
• Successful completion of a Minnesota DHS background study, with ongoing eligibility.
• Completion of required training before providing client services, including client rights, confidentiality, mandated reporting, professional boundaries, and other regulatory topics.
• Ability to sit for extended periods, use a computer and phone throughout the day, and occasionally lift up to 10 pounds.
• Reliable, in-person attendance at the assigned location.

Nice To Haves

• One year of experience in customer service, healthcare, behavioral health, human services, or admissions.

Responsibilities

• Serve as each client’s primary point of contact from intake through admission.
• Guide clients through admission paperwork, releases, and onboarding.
• Screen for financial eligibility and help clients enroll in the Behavioral Health Fund (BHF) and other funding programs.
• Identify and resolve barriers that could delay admission.
• Help clients get set up with services, resources, and technology platforms.
• Coordinate with internal teams, families, and referral sources to support continuity of care.
• Manage walk-in admissions, respond to inquiries, and support the front desk as needed.
• Keep accurate, timely records in organizational systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED