Intake Coordinator, Behavioral Health (Greenville, NC)
About The Position
Pathways to Life is seeking an Intake Coordinator, Behavioral Health to be the first friendly voice someone hears when they’re ready to ask for help. As our Intake Coordinator, you’ll guide clients and families from referral to first appointment, handling the scheduling, insurance, and paperwork so they can start services without unnecessary delays. This role is ideal for someone who likes helping people and getting things done. You’ll work side by side with clinicians, physicians, administrative staff, and families, and you’ll see the impact of your work every day. Pathways to Life is a local wellness organization rooted in the Greenville community. Since 2006, we've provided mental health, substance use, and community-based services to individuals and families across Eastern NC. Our whole-person approach is built on empathy, respect, and a genuine commitment to recovery and self-determination; for the people we serve, and for the staff who serve them.
Requirements
- A bachelor’s degree in a human services field (such as social work, psychology, sociology, counseling, public health, or a related area) plus 2 years of full-time experience with the population we serve, or A bachelor’s degree in any other field plus 4 years of related full-time experience
- Juggling multiple deadlines without losing attention to detail
- Explaining things clearly and kindly to clients, families, and providers
- Staying organized through interruptions and urgent requests
- Working independently while keeping your team in the loop
- Handling sensitive information with discretion and professionalism
Nice To Haves
- Experience in behavioral health, mental health, or substance use services
- Insurance verification and prior authorizations
- Experience with an EMR
- Familiarity with Medicaid, MCO enrollment, or IPRS funding
- Experience coordinating schedules across providers or departments
- Bilingual English/Spanish
Responsibilities
- Coordinate intakes: Schedule and manage client intakes across multiple behavioral health services
- Guide clients and families: Explain intake paperwork, releases, and program information to clients and guardians in clear, welcoming language
- Handle insurance and funding: Verify insurance eligibility, copays, and Medicaid/MCO enrollment, and submit IPRS funding requests for uninsured clients
- Keep records accurate: Maintain authorizations and supporting documentation in our EMR, make sure intake paperwork meets required timelines, and support monthly audits and compliance reviews
- Track referrals: Monitor referral and intake activity using Access to Care reporting tools
- Keep everyone informed: Update clinicians, physicians, families, and referral sources on intake status
- Support the front office: Help cover the front desk during lunch periods and as needed
Benefits
- Competitive pay
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Paid training and ongoing professional development
- A collaborative clinical and administrative team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
