Intake Coordinator - Behavioral Healthcare Facility

Summit BHC•New Deal, TX

10d

About The Position

The Intake Coordinator establishes and maintains a welcoming first-impression environment at the facility front desk. The role handles phone triage, responds to service requests, conducts client callbacks, and documents call activity. It answers inquiries about facility services and availability, completes pre-registration, verifies insurance eligibility, and coordinates with insurance companies. The coordinator facilitates assessments and intake to facility services when appropriate and provides administrative support to admissions to ensure quality service for clients and their families. The position conducts pre-admission assessments, interviews clients and collateral contacts, reviews prospective admissions against facility criteria and procedures, and works with referral sources and internal and external partners to support timely admissions. It also assesses family needs, identifies appropriate professional resources, coordinates intervention and travel arrangements, maintains admissions records and waiting lists, verifies insurance benefits, screens referral calls, and arranges transportation.

Requirements

High school diploma or equivalent.
Experience in client assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
Knowledge of community resources.
Outstanding interpersonal, interviewing, and assessment skills.
Skill in telephone etiquette and paging procedures.
CPR certification and de-escalation training; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree in social work, psychology, counseling, or a related field.
One or more years of experience in healthcare admissions, preferably in mental health or substance use disorder.

Responsibilities

Conduct pre-admission assessments.
Interview clients, family members, and/or collateral sources to determine whether intake criteria are met.
Review prospective admissions against approved admission criteria, policies, and procedures.
Lead independent discussions with referral sources to support clients, resolve conflicts, and develop business with treatment and healthcare professionals.
Respond to the needs of referred clients.
Assess family needs for mediation, sober escort, and intervention, and determine which professional resources to contact.
Select an appropriate interventionist and facility to recommend, and determine dates and travel arrangements.
Work with internal departments and external parties to ensure timely client admission.
Document daily activities, contacts, appointments, and events in the designated Customer Relationship Management system.
Maintain documentation associated with the admissions process.
Verify insurance benefits for clients with private insurance using available resources.
Screen referral calls and arrange transportation for admissions.
Maintain an admissions waiting list and stay in contact with prospective candidates to facilitate admission.
Answer inquiries about facility services and availability, conduct pre-registration, verify insurance eligibility, and coordinate with insurance companies.
Facilitate assessments and/or intake to facility services when appropriate.
Provide administrative support to the admissions department.