Intake Clerk

The Salvation Army USA Central Territory•Kansas City, MO

2d•Onsite

About The Position

The Intake Clerk serves as the first point of contact for individuals seeking rehabilitation services at The Salvation Army Thrift Store. The role processes admission inquiries compassionately, efficiently, and accurately, helping people access programs while maintaining confidentiality and inclusivity. It supports the organization’s community mission by turning donations into funding for programs that serve people in the community. The position is based in an office setting and pays $15 per hour. It is full-time, scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. The work environment is fast-paced and mission-driven, with on-the-job training and a team-oriented atmosphere.

Requirements

High school diploma or equivalent.
Computer literacy and proficiency.
Commitment to Christian principles.
Strong attention to detail.
Excellent communication skills.
Compassionate service orientation.
Ability to maintain confidentiality.
Ability to speak, hear, and see clearly.
Manual dexterity for computer operation.
Ability to lift or move up to 20 pounds.

Responsibilities

Conduct comprehensive eligibility assessments for program applicants.
Process admission inquiries received through referrals, phone calls, and walk-ins.
Complete electronic intake documentation accurately and maintain timely electronic records.
Manage the online records database.
Coordinate with external agencies, including probation, parole, and courts.
Process reservation applications for 24/7 intake support.
Handle required documentation and information releases.
Follow up with applicants referred to detox services.
Assist with intake alcohol and drug testing documentation.
Support statistical data collection.
Handle medication documentation according to policies.
Maintain knowledge of community referral resources.