Intake Clerk

The Salvation Army Central Territory • Kansas City, MO

1d • Onsite

About The Position

The Intake Clerk at The Salvation Army Thrift Store is the first point of contact for individuals seeking rehabilitation services. The role supports access to the organization’s programs by processing admission inquiries compassionately, efficiently, and accurately, while maintaining confidentiality and inclusivity. The position is based in an office setting in Kansas City, Missouri, and pays $15 per hour. It is full-time, scheduled for 40 hours per week, including evenings, weekends, and holidays as assigned. On-the-job training is provided.

Requirements

• High school diploma or equivalent.
• Computer literacy and proficiency.
• Commitment to Christian principles.
• Strong attention to detail.
• Excellent communication skills.
• Compassionate service orientation.
• Ability to maintain confidentiality.
• Ability to speak, hear, and see clearly.
• Manual dexterity for computer operation.
• Ability to lift or move up to 20 pounds.

Responsibilities

• Conduct eligibility assessments for program applicants.
• Process admission inquiries received through referrals, phone calls, and walk-ins.
• Complete electronic intake documentation and maintain accurate, timely electronic records.
• Manage the online records database.
• Coordinate with external agencies, including probation, parole, and courts.
• Process reservation applications to support 24/7 intake.
• Handle required documentation and information releases.
• Follow up with applicants referred to detox services.
• Assist with documentation for intake alcohol and drug testing.
• Support statistical data collection.
• Handle medication documentation according to policies.
• Maintain knowledge of community referral resources.

Benefits

• Medical, dental, vision, hearing, and prescription coverage.
• Paid time off and holidays.
• Company-paid life and disability insurance.
• Employee Assistance Program.
• Flexible Spending Accounts.
• Teladoc services.
• Additional voluntary insurance options.
• Employee discount.
• On-the-job training.
• Team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED