Intake and Referral Specialist (1021)

Lutheran Services Florida • Tampa, FL

20h

About The Position

Lutheran Services Florida is seeking an Intake and Referral Specialist to provide general administrative and office support for efficient program operations. The role supports program staff with intake, admissions, and referrals and requires cultural competency and sensitivity toward service populations, employees, and stakeholders. At a residential facility, this is a direct care position.

The specialist handles telephone and reception duties, maintains files and records, supports program leadership with assignments and reporting, and screens children and families to assess needs and program eligibility. The role also conducts intake and admissions for youth and families entering residential programs, supports community-based truancy contact efforts, and performs other administrative duties as assigned. A flexible schedule is required.

The position requires a high school diploma or equivalency and 1–3 years of progressive administrative office experience. An associate degree or higher is preferred. Spanish-English bilingual ability is required, along with strong office, computer, math, statistics, filing, basic accounting, and business writing skills.

Requirements

• High school diploma or equivalency.
• 1–3 years of progressive administrative office experience.
• Spanish-English bilingual ability.
• Familiarity with voicemail systems and extensive knowledge of Windows applications, including Microsoft Word and Excel.
• Competence in math and statistics.
• Ability to maintain filing systems and knowledge of general office operations and administrative procedures.
• Knowledge and use of basic accounting principles.
• Professional business writing experience.
• Ability to work a flexible schedule.
• Ability to work in a fast-paced environment, use a telephone and computer for extended periods, lift up to 10 lbs, and present a professional image by phone and in person.

Nice To Haves

• Associate degree or higher.

Responsibilities

• Answer, screen, and forward agency telephone calls; provide information, take messages, and schedule appointments professionally.
• Help program leadership and staff organize and maintain department files and revise forms as requested.
• Support special assignments and projects, maintain daily census and monthly logs, and prepare monthly reports.
• Greet and assist youth, families, and other agency visitors as needed.
• Conduct telephone or in-person screening and assessment of child and family problems, risks, and needs to determine program eligibility or appropriate services.
• Conduct intake and admissions with youth and families entering residential programs.
• Enter data and compile reports in records systems and databases.
• Assist community-based services with truancy calls and tracking contact information and family responses.
• Perform general administrative duties such as drafting correspondence, filing, and copying.
• Attend mandatory trainings and meetings.
• Provide administrative support to program leadership, collaborate with coworkers and Central Services staff, submit accurate and timely statistical reports, organize complete program files, maintain effective working relationships with staff and vendors, and adhere to LSF personnel policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 24/7 online telehealth access to doctors.
• Employee Assistance Program.
• Employer-paid life insurance equal to 1X salary.
• 13 paid holidays and 1 floating holiday.
• Generous paid time off policy starting at 16 working days per year; Head Start employees may have a different paid time off and holiday schedule.
• 403(b) retirement plan with either a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED