Intake and Authorization Specialist

Northeast Family Services•Fall River, MA

3d•$45,000 - $55,000

About The Position

Northeast Family Services is seeking an experienced Intake and Authorization Specialist to join its Massachusetts team. The specialist manages registration and admissions for the organization’s five Massachusetts regions. Duties also include answering incoming calls, collecting referral information, verifying insurance coverage, and scheduling client appointments. The role requires organization, attention to detail, knowledge of payer portals and health insurance benefits, and the ability to work effectively with a multidisciplinary team of program directors, clinicians, nurse practitioners, and peers.

Requirements

High school diploma or equivalent.
At least 2 years of experience in patient intake and scheduling.
Working knowledge of insurance benefits and authorizations.
Proficient computer skills, including Microsoft Office and Electronic Health Records (EHR).
Experience working with and helping clients with co-occurring disorders.
Ability to maintain client and company confidences.
Excellent communication, customer service, and problem-solving skills, including composure under stress.
Strong time-management and organizational skills.
For full-time positions, access to high-speed secure internet.
For FFS positions, access to a laptop or CPS, high-speed secure internet, and a phone.
Must be authorized to work in the U.S.; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Prior Massachusetts Medicaid experience.

Responsibilities

Manage registration and admissions processes for Northeast Family Services’ five Massachusetts regions.
Answer incoming calls and gather referral information.
Verify insurance coverage and benefits, including authorizations.
Schedule clients’ appointments.
Maintain client and company confidences.
Work collaboratively with program directors, clinicians, nurse practitioners, and peers.

Benefits

Health, dental, and vision coverage.
Three weeks of paid vacation.
Eleven paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to 4% match after one year.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Dependent care savings account.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Personal cell phone discount.