Intake and Authorization Specialist

Northeast Family Services•West Springfield, MA

About The Position

Northeast Family Services is seeking an experienced Intake and Authorization Specialist to join its Massachusetts team. The role manages the registration and admissions process across the organization’s five Massachusetts regions. Responsibilities also include answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling client appointments. The position works with a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers. The successful candidate is highly organized and detail-oriented, has working knowledge of payer portals, co-pays, deductibles, and health insurance benefits, and has professional experience in a behavioral health environment. The listed hours are 12 p.m. to 8 p.m. The full-time salary range is $45,000–$55,000.

Requirements

High school diploma or equivalent.
At least 2 years of experience in patient intake and scheduling.
Working knowledge of insurance benefits and authorizations.
Proficient computer literacy, including Microsoft Office and electronic health records (EHR).
Experience working with and helping clients with co-occurring disorders.
Ability to keep client and company confidences.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Strong time management and organizational skills.
Access to high-speed secure internet for full-time positions.
Applicants must be authorized to work in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Prior Massachusetts Medicaid experience.

Responsibilities

Manage all aspects of registration and admissions for five Massachusetts regions.
Answer incoming calls.
Gather referral information.
Verify insurance coverage.
Schedule client appointments.
Maintain client and company confidences.
Help clients with co-occurring disorders.

Benefits

Health, dental, and vision coverage.
Three weeks of paid vacation.
Eleven paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to a 4% match after one year.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Dependent care savings account.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Personal cell phone discount.