Intake and Authorization Specialist

Northeast Family Services•West Springfield, MA

3d•$45,000 - $55,000

About The Position

Northeast Family Services is seeking an experienced Intake and Authorization Specialist for its Massachusetts team. The role manages registration and admissions for the organization’s five Massachusetts regions. It also involves answering incoming calls, collecting referral information, verifying insurance coverage, and scheduling client appointments. The specialist works with a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers, helping clients access behavioral health support.

Requirements

High school diploma or equivalent.
At least 2 years of experience in patient intake and scheduling.
Working knowledge of insurance benefits and authorizations, including payer portals, co-pays, and deductibles.
Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR).
Experience working with and helping clients with co-occurring disorders.
Ability to keep client and company confidences.
Excellent communication, customer service, and problem-solving skills, including the ability to remain composed under stress.
Strong time-management and organizational skills.
Access to high-speed secure internet for full-time positions.
Applicants must be authorized to work in the U.S.; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Prior Massachusetts Medicaid experience.

Responsibilities

Manage registration and admissions processes for five Massachusetts regions.
Answer incoming calls and gather referral information.
Verify insurance coverage and benefits, and manage authorizations.
Schedule client appointments.
Maintain the confidentiality of client and company information.
Work with program directors, clinicians, nurse practitioners, peers, and clients.

Benefits

Health, dental, and vision insurance.
Three weeks of paid vacation.
11 paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to 4% match after one year.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Dependent care savings account.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Personal cell phone discount.