Intake and Authorization Specialist

Northeast Family Services•Boston, MA

3d•$45,000 - $55,000

About The Position

Northeast Family Services is seeking an experienced Intake and Authorization Specialist to join its Massachusetts team. The specialist manages the registration and admissions process across the organization’s five Massachusetts regions. Responsibilities also include answering incoming calls, collecting referral information, verifying insurance coverage, and scheduling client appointments. The role works with a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers. The ideal candidate is organized, detail-oriented, knowledgeable about payer portals and insurance benefits, and experienced in a behavioral health environment.

Requirements

High school diploma or equivalent.
At least 2 years of experience in patient intake and scheduling.
Working knowledge of insurance benefits and authorizations.
Proficiency with computers, including Microsoft Office and Electronic Health Records (EHR).
Experience working with and helping clients with co-occurring disorders.
Ability to maintain client and company confidences.
Excellent communication, customer service, and problem-solving skills, including the ability to remain composed under stress.
Strong time-management and organizational skills.
For full-time positions, access to high-speed secure internet.
Authorization to work in the U.S.; the employer cannot sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Prior Massachusetts Medicaid experience.

Responsibilities

Manage the registration and admissions process for Northeast Family Services’ five Massachusetts regions.
Answer incoming calls and gather referral information.
Verify insurance coverage and understand co-pays, deductibles, and health insurance benefits.
Schedule client appointments.
Maintain client and company confidences.

Benefits

Health, dental, and vision coverage.
Three weeks of paid vacation.
11 paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to a 4% match after one year.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Dependent care savings account.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Personal cell phone discount.