Intake and Authorization Specialist

Northeast Family Services•Worcester, MA

3d•$45,000 - $55,000

About The Position

Northeast Family Services is seeking an experienced Intake and Authorization Specialist to join its Massachusetts team. The role manages registration and admissions across the organization’s five Massachusetts regions. Responsibilities include answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling client appointments. The successful candidate is organized, detail-oriented, knowledgeable about payer portals and health insurance benefits, and able to collaborate with a multidisciplinary team of program directors, clinicians, nurse practitioners, and peers. The position offers an opportunity to support people seeking behavioral health services.

Requirements

High school diploma or equivalent.
At least 2 years of experience in patient intake and scheduling.
Working knowledge of insurance benefits and authorizations.
Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR).
Experience working with and helping clients with co-occurring disorders.
Ability to keep client and company confidences.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Strong time management and organizational skills.
For full-time positions, access to high-speed secure internet is required.
Applicants must be authorized to work in the U.S.; the employer cannot sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Prior Massachusetts Medicaid experience.

Responsibilities

Manage registration and admissions processes for Northeast Family Services’ five Massachusetts regions.
Answer incoming calls and gather referral information.
Verify insurance coverage and work with insurance benefits and authorizations.
Schedule client appointments.
Maintain client and company confidences.
Collaborate with program directors, clinicians, nurse practitioners, and peers.

Benefits

Health, dental, and vision coverage.
Three weeks of paid vacation.
Eleven paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to a 4% match after one year.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Dependent care savings account.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Personal cell phone discount.