Intake and Authorization Specialist

Northeast Family Services•Lawrence, MA

About The Position

Northeast Family Services is seeking an experienced Intake and Authorization Specialist for its Massachusetts team. The role manages registration and admissions across the organization’s five Massachusetts regions. Responsibilities also include answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling client appointments. The position works with a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers. Candidates should be organized, detail-oriented, and experienced in behavioral health, with working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. This is a full-time position with hours of 12 p.m. to 8 p.m. The listed salary range is $45,000–$55,000. Full-time applicants must have access to high-speed secure internet. Applicants must be authorized to work in the U.S.; the employer is unable to sponsor or take over sponsorship of an employment visa at this time.

Requirements

High school diploma or equivalent.
At least 2 years of experience in patient intake and scheduling.
Working knowledge of insurance benefits and authorizations.
Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR).
Experience working with and helping clients with co-occurring disorders.
Ability to keep client and company confidences.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Strong time management and organizational skills.
Access to high-speed secure internet for full-time positions.
Authorization to work in the U.S.

Nice To Haves

Prior Massachusetts Medicaid experience.
Working knowledge of payer portals, co-pays, deductibles, and health insurance benefits.
Professional experience in a behavioral health environment.
Excellent interpersonal skills and ability to work well as part of a multidisciplinary team.

Responsibilities

Manage registration and admissions for Northeast Family Services’ five Massachusetts regions.
Answer incoming calls.
Gather referral information.
Verify insurance coverage and authorizations.
Schedule client appointments.
Maintain client and company confidences.
Work as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

Benefits

Health, dental, and vision coverage.
Three weeks of paid vacation.
11 paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to 4% match after one year.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Dependent care savings account.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Personal cell phone discount.