Intake and Authorization Specialist

Northeast Family Services•Fall River, MA

About The Position

Northeast Family Services is seeking an experienced Intake and Authorization Specialist to join its Massachusetts team. The position manages registration and admissions for the organization’s five Massachusetts regions. Responsibilities also include answering incoming calls, collecting referral information, verifying insurance coverage, and scheduling client appointments. The role works with a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers, and supports clients in obtaining behavioral health services. The position is full-time, with hours from 12 p.m. to 8 p.m. The listed salary range is $45,000–$55,000. Access to high-speed secure internet is required for full-time positions.

Requirements

High school diploma or equivalent.
At least 2 years of experience in patient intake and scheduling.
Working knowledge of insurance benefits and authorizations.
Proficiency with computers, including Microsoft Office and electronic health records (EHR).
Experience working with and helping clients with co-occurring disorders.
Ability to protect client and company confidences.
Excellent communication, customer service, and problem-solving skills, including the ability to remain composed under stress.
Strong time-management and organizational skills.
Access to high-speed secure internet for full-time positions.
Authorization to work in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Prior Massachusetts Medicaid experience.
Professional experience in a behavioral health environment.

Responsibilities

Manage registration and admissions processes for five Massachusetts regions.
Answer incoming calls.
Gather referral information.
Verify insurance coverage and benefits.
Schedule client appointments.
Work with program directors, clinicians, nurse practitioners, and peers as part of a multidisciplinary team.
Help clients obtain behavioral health support.

Benefits

Health, dental, and vision coverage.
Three weeks of paid vacation.
Eleven paid holidays, including Juneteenth, the day after Thanksgiving, Christmas Eve, and New Year's Eve.
Generous sick time, including mental health days.
401(k) retirement plan with up to a 4% match after one year.
Voluntary short- and long-term disability insurance.
Voluntary life insurance.
Dependent care savings account.
Annual longevity award consisting of a monetary bonus and a vacation day.
Company-provided laptop and cell phone.
Personal cell phone discount.