Insurance Support Representative I

SFM Mutual Insurance Companies • Bloomington, MN

20h • Hybrid

About The Position

The Insurance Support Representative I supports insurance operations and business teams by processing claims, managing documentation, and providing customer service to internal partners, policyholders, and external stakeholders. The role involves processing applications, claims, and payments; reviewing documents to support claim setup and payment processing; managing workflow queues; and handling inbound calls and customer communications.

The representative also supports document management, including mail handling, scanning, indexing, and compliance with record-retention standards. The role operates and maintains office equipment, collaborates with team members on backup coverage and process improvements, and assists with special projects. Work is performed in a semi-paperless office environment on business premises or from another remote location, using standard office equipment.

Requirements

• At least 1 year of experience in a customer service or office support role.
• Strong attention to detail and accuracy, particularly with data entry and document processing.
• Strong communication skills and the ability to interact professionally with a wide range of stakeholders.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel, and comfort working with databases and digital systems.
• Confidence in problem-solving and navigating challenging situations with limited direction.

Nice To Haves

• Experience with multi-line phone systems and handling high-volume calls.
• Familiarity with scanning and working in a paperless or document-imaging environment.

Responsibilities

• Provide professional, timely customer support to internal teams, agents, policyholders, medical providers, and injured workers.
• Process insurance applications, claims, and payments by entering and verifying data from internal databases and external systems.
• Review and interpret First Reports of Injury, medical bills, and reimbursement requests to ensure proper claim setup and payment processing.
• Manage workflow queues by completing data entry, research, and processing tasks accurately and efficiently.
• Handle inbound phone calls, gather information, document interactions, and communicate next steps to customers.
• Support document management, including mail handling, scanning, indexing, and compliance with record-retention standards.
• Operate and maintain office equipment such as scanners, postage meters, and printers.
• Provide backup support to team members, contribute ideas for process improvements, and assist with special projects.

Benefits

• Comprehensive medical, dental, and vision coverage, with HSA/FSA options.
• Cash benefit for opting out of the health plan.
• Flexible hybrid work environment.
• 401(k) with Traditional and Roth options and company match.
• Contributions toward student loan repayment.
• Generous paid time off, 9 paid holidays, and paid parental leave.
• Monthly home internet allowance.
• Free life insurance and short-term and long-term disability coverage.
• Incentive bonus opportunities.
• Adoption financial assistance.
• Pet insurance.
• Annual company-wide volunteer day.
• Discounts on gyms, fitness apps, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed