Insurance Support Representative I

SFM - The Work Comp Experts • Bloomington, MN

1d • $21 - $30 • Hybrid

About The Position

The Insurance Support Representative supports SFM’s insurance operations and business teams by processing claims, managing documentation, and providing customer service to internal partners, policyholders, and external stakeholders. The role involves processing insurance applications, claims, and payments; reviewing and interpreting claim-related documents; managing workflow queues; handling inbound calls; and supporting document management and office operations. The position is based in Bloomington, Minnesota, in a hybrid work environment, with no nights or weekends.

Requirements

• At least 1 year of experience in a customer service or office support role.
• Strong attention to detail and accuracy, particularly with data entry and document processing.
• Strong communication skills and the ability to interact professionally with a wide range of stakeholders.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel, and comfort working with databases and digital systems.
• Confidence in problem-solving and navigating challenging situations with limited direction.

Nice To Haves

• Experience with multi-line phone systems and handling high-volume calls.
• Familiarity with scanning and working in a paperless or document imaging environment.

Responsibilities

• Provide timely, professional customer support to internal teams, agents, policyholders, medical providers, and injured workers.
• Process insurance applications, claims, and payments by entering and verifying data from internal and external systems.
• Review and interpret First Reports of Injury, medical bills, and reimbursement requests to support claim setup and payment processing.
• Complete data entry, research, and processing tasks in workflow queues accurately and efficiently.
• Handle inbound calls, gather information, document interactions, and communicate next steps to customers.
• Handle mail, scan and index documents, and maintain compliance with record retention standards.
• Operate and maintain scanners, postage meters, printers, and other office equipment.
• Provide backup support to team members, contribute process-improvement ideas, and assist with special projects as needed.

Benefits

• Comprehensive medical, dental, and vision coverage, plus HSA/FSA options.
• Cash benefit for opting out of the health plan.
• Flexible hybrid work environment.
• 401(k) with Traditional and Roth options and company match.
• Contributions toward student loan repayment.
• Generous paid time off, 9 paid holidays, and paid parental leave.
• Monthly home internet allowance.
• Free life insurance and short-term and long-term disability coverage.
• Incentive bonus opportunities.
• Adoption financial assistance.
• Pet insurance.
• Annual company-wide volunteer day.
• Discounts on gyms, fitness apps, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed