Insurance Service Specialist

AAA • Victorville, CA

1d • Onsite

About The Position

The Auto Club is seeking a goal-oriented customer service professional to provide insurance service and clerical support to insurance agents and members in branch offices. The role assists members by answering questions, taking payments, providing counseling, and making changes to existing Property & Casualty insurance policies.

Employees receive training through employee-centric facilities and programs designed to develop the skills needed for the job and support career development. The position includes maintaining and servicing insurance policies, verifying new business applications, processing insurance and membership payments, updating electronic member information, maintaining filing systems, and typing.

The starting pay range is $21.63–$23.79 per hour. Employees may also participate in an incentive program based on team and individual performance. Auto Club Enterprises is part of the national AAA federation and has nearly 17,000 employees across 24 states, serving more than 18 million members.

Requirements

• Prior customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office software products.
• Excellent communication and interpersonal skills.
• Superior organizational skills.
• Commitment to maintaining superior customer relationships.

Nice To Haves

• Bilingual skills in English and Spanish.
• Experience working in a sales environment.

Responsibilities

• Maintain and service insurance policies.
• Verify new business applications.
• Process insurance and membership payments.
• Update electronic member information.
• Maintain filing systems and perform typing.
• Answer members’ questions, take payments, provide counseling, and make changes to existing Property & Casualty insurance policies.
• Provide insurance service and clerical support to insurance agents and members in branch offices.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program based on team and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED