Insurance Sales & Service Representative Licensed & Entry - Tampa, FL

Military Spouse Corporate Career Network•Tampa, FL

9d•Onsite

About The Position

The Insurance Sales & Service Representative helps members with insurance needs through service, sales, and retention conversations. The role involves building trusted relationships, identifying member needs, and recommending personalized insurance solutions while delivering exceptional experiences and meeting compliance requirements. Representatives work in a fast-paced, performance-driven contact center, navigate multiple systems, and support USAA’s mission of serving military members, veterans, and their families. The position is based in an in-office contact center at one of two Tampa locations: Tampa Commerce Park, 17200 Commerce Park Boulevard, or Tampa Crosstown, 9527 Delaney Creek Blvd. Representatives handle consecutive inbound calls from a dedicated workstation using dual monitors, a phone, a headset, and multiple applications. Paid training and licensing support are provided. The workweek is 40 hours, with a four-day or five-day schedule based on business needs.

Requirements

High school diploma or GED.
Strong communication, customer service, sales, and relationship-building skills.
Ability to thrive in a structured, metrics-driven contact center environment.
Experience working directly with customers, members, or clients, with a focus on identifying needs and recommending solutions.
Ability to navigate multiple systems while maintaining accuracy and attention to detail.
Strong learning agility and willingness to develop new skills.
Demonstrated accountability and commitment to delivering quality outcomes.
Licensed candidates must hold a current active Property & Casualty or Personal Lines license in their state of residence or state of hire and be able to obtain additional state licenses as needed.
Unlicensed candidates must be able to obtain a Property & Casualty license for their state of residence by the third week of employment and any additional required state licenses and registrations within the first 90 days.
Reliable attendance and schedule flexibility.

Nice To Haves

Three to five years of contact center experience.
Experience in sales, financial services, insurance, banking, telecommunications, retail sales, healthcare support, hospitality, or military operations.
Experience in environments with performance, compliance, quality, service, and sales metrics.
Experience in customer service, sales, banking, insurance, retail, hospitality, healthcare, military, contact center, or other customer-interaction roles.
Passion for helping others and building trusted relationships.
Ability to thrive in performance-driven environments with clear goals and expectations.
Ability to balance member service, sales conversations, and compliance requirements.
Ability to learn new systems and processes quickly while maintaining accuracy.
Adaptability, professionalism, openness to feedback, continuous learning, and career growth.
Collaboration, knowledge sharing, and leadership behaviors.

Responsibilities

Help members with insurance needs through service, sales, and retention conversations.
Identify member needs and recommend personalized insurance solutions.
Deliver exceptional member experiences while balancing sales, service, and compliance requirements.
Navigate multiple systems and adapt to changing member and business needs in a fast-paced contact center environment.
Support team success and USAA’s mission of serving military members, veterans, and their families.

Benefits

Fully paid training program.
Paid study materials and licensing support.
Qualified licensed candidates may be eligible for a $2,000 signing bonus, paid in one installment after 45 days of employment.
Eligible for a 15% shift differential for hours worked after 6:00 PM local time and all hours worked on weekends.
Two paid 20-minute breaks per shift.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume