Insurance Processor

Signers National•Overland Park, KS

10d

About The Position

The Insurance Processor, also called the Operations Technical Support Associate, executes foundational operational workflows across the policy lifecycle within Applied EPIC. The role supports the Service organization by processing new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier document intake, and billing transactions for accounts within defined revenue bands. This is a high-volume, detail-driven role focused on data integrity and consistent workflow execution. The associate partners closely with Service teams under established standards and develops proficiency in EPIC data integrity, documentation standards, billing fundamentals, and structured workflow execution. The position may suit people new to commercial insurance as well as experienced insurance professionals who are new to the Operations (OTech) function and its workflow standards. Performance is measured by work accuracy, production tracking, adherence to turnaround Service Level Agreements (SLAs), and achievement of volume goals within assigned revenue bands.

Requirements

Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems.
Ability to follow structured processes and maintain high data accuracy.
Comfort working in a high-volume, deadline-driven environment.
Commercial insurance experience is not required; prior insurance experience may be considered for candidates transitioning into Operations.

Nice To Haves

Strong attention to detail and commitment to data integrity.
Coachable and receptive to feedback.
Organized and dependable.
Ability to work within defined guidelines and escalate appropriately.
Collaborative, team-oriented mindset.
Strong time management and personal accountability.

Responsibilities

Process new business, renewals, endorsements, audits, cancellations, and reinstatements for assigned accounts.
Support direct bill and all agency bill types of billing structures, as assigned.
Maintain accurate policy records, documentation, and activities in Applied EPIC in accordance with OTech standards.
Review carrier-issued policies, invoices, and notices to ensure accurate and timely data entry.
Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC.
Follow established documentation standards, naming conventions, and attachment protocols (“EPIC is the file”).
Enter daily work on a Production Tracker.
Participate in workflow documentation updates and operational enablement initiatives as assigned.
Meet established quality and production standards, maintaining high levels of data accuracy and documentation integrity.
Adhere to defined turnaround SLAs for assigned workflows.
Achieve assigned volume goals for all accounts assigned to work.