Collateral Insurance Processor

F.N.B. Corporation•Hermitage, PA

About The Position

The Collateral Insurance Processor ensures the Bank’s collateralized loan portfolio remains adequately protected through accurate administration, monitoring, and tracking of insurance coverage. The role supports lending, loan servicing, and risk management by maintaining insurance compliance, coordinating with third-party insurance tracking vendors, and ensuring collateral records are complete, accurate, and consistent with Bank policies and regulatory requirements. It contributes to mitigating collateral risk and supporting the Bank’s risk management framework. The position monitors required hazard, flood, and other insurance coverage; reviews coverage and collateral documentation; manages exceptions and potential force-placed insurance; maintains insurance tracking systems and records; supports claims, audits, and regulatory examinations; and works with lending, servicing, operations, and vendors to resolve insurance-related issues. The job description also includes a separate position description for Loan Operations Representative 1. That role provides timely and accurate support to the Bank’s lending functions for internal and external customers. Its duties include reviewing and preparing loan documentation, booking loans, maintaining vehicle title records, filing and processing loan files, releasing collateral, preparing mortgage satisfactions, processing mail payments, and completing related projects.

Requirements

Experience reviewing, tracking, or administering insurance documentation, loan collateral records, or loan servicing activities.
Strong attention to detail and ability to identify discrepancies, exceptions, and compliance concerns in insurance and collateral documentation.
Ability to manage multiple priorities accurately in a high-volume operational environment.
Strong organizational, analytical, and problem-solving skills.
Effective written and verbal communication skills and ability to interact professionally with vendors, internal business partners, and customers.
Proficiency with loan servicing systems, insurance tracking platforms, and standard business applications.
Ability to maintain confidential information and adhere to regulatory and compliance requirements.
The separately included Loan Operations Representative 1 description lists a minimum education of high school diploma or GED and zero years of experience.
For the separately included Loan Operations Representative 1 role: excellent written and verbal communication skills; ability to work and multitask in a fast-paced environment; detail orientation; ability to use general office equipment, a personal computer, and job-related software; and intermediate-level MS Word and MS Excel.
Candidates must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Responsibilities

Monitor hazard, flood, and other required insurance coverage for assigned loan portfolios.
Identify lapses, deficiencies, or coverage gaps and take appropriate action, including initiating force-placed insurance through approved third-party vendors when necessary.
Review insurance policies, declarations pages, appraisals, and related collateral documents for accuracy, completeness, and compliance with Bank guidelines and regulatory requirements.
Coordinate with insurance tracking vendors regarding policy updates, discrepancies, reporting requirements, and other collateral insurance information.
Provide vendors with complete and accurate insurance information in accordance with reporting standards and service level expectations.
Update and maintain insurance tracking systems with coverage information, policy limits, effective dates, expiration dates, and other relevant collateral data.
Maintain electronic records and supporting documentation for audits, regulatory examinations, customer inquiries, and operational reviews.
Gather, review, and analyze documentation to support insurance claims, including policy verification, collateral valuation information, and related insurance records.
Partner with lending, servicing, and operations teams to investigate and resolve insurance issues that could affect collateral protection or portfolio risk.
Provide documentation and reporting support for internal audits, external examinations, compliance reviews, and risk management assessments.
Maintain awareness of collateral insurance requirements, including federal flood regulations, insurance compliance standards, and Bank policies and procedures.
Participate in departmental initiatives, workflow enhancements, special projects, and testing activities, and perform other assigned duties.
Manage risk associated with assigned responsibilities by understanding, identifying, escalating, and mitigating potential risks in accordance with F.N.B. Corporation’s risk management framework.
Comply with applicable regulatory requirements, Bank policies, operational procedures, and internal controls.
For the separately included Loan Operations Representative 1 duties: review post-closing loan documents for consumer, indirect, and residential mortgage loans; add or remove document exceptions; and review and package mortgage documents for recording.
For the separately included Loan Operations Representative 1 duties: prepare consumer loan closing documents, review requests for compliance with Bank policies and procedures, and advise lenders or underwriters of deficiencies.
For the separately included Loan Operations Representative 1 duties: book all types of loans to the core system.
For the separately included Loan Operations Representative 1 duties: maintain and track vehicle titles, prepare lien release letters, order duplicate titles, process state-to-state transfer requests, and monitor FDI reports.
For the separately included Loan Operations Representative 1 duties: file loan files and follow-up paperwork after scanning and provide documentation to internal and external resources as needed.
For the separately included Loan Operations Representative 1 duties: process paid loan files, release collateral, prepare mortgage satisfactions, and prepare and maintain retention boxes.
For the separately included Loan Operations Representative 1 duties: process mail payments and perform other related duties and projects as assigned.
For the separately included Loan Operations Representative 1 duties: understand, report, respond to, manage, and monitor risk encountered in daily work as required by F.N.B. Corporation’s risk management program.