Insurance Operations Intern - Summer 2027
About The Position
FirstChoice is seeking an Insurance Operations Intern for its Richmond, Virginia office. The intern will gain exposure to sales support, operations service requests, Agency Management System (AMS) updates, contract management, and other insurance-industry projects. The role supports FirstChoice members and placement and client service teams while helping maintain accurate policy and commission information and ensuring work follows applicable regulations and company procedures. MarshBerry describes its culture as people-first, fast-paced, collaborative, and focused on employee learning and growth. The company practices The Collaborative Way, emphasizing listening generously, speaking straight, supporting one another, recognition and appreciation, and honoring commitments. MarshBerry is committed to diversity, equity, and inclusion and to providing a welcoming environment.
Requirements
- Currently pursuing a bachelor's degree in insurance, risk management, business administration, general business, sales, marketing, communications, or a similar program is preferred.
- Proficiency with technology, including Microsoft Word, Excel, PowerPoint, and Access or a similar database.
- Experience with Client Relationship Management (CRM) systems.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities.
- Attention to detail and organizational skills.
- Knowledge of insurance products and industry trends.
Nice To Haves
- Experience in a customer service role is preferred.
- Currently pursuing a bachelor's degree in insurance, risk management, business administration, general business, sales, marketing, communications, or a similar program is preferred.
Responsibilities
- Respond to FirstChoice members’ inquiries and service requests.
- Retrieve and update policy information, endorsements, billing details, and other documentation in internal systems.
- Review and verify data for accuracy, including commission details, and report discrepancies to the appropriate team.
- Provide support to placement and client service teams as needed.
- Stay current with industry regulations and ensure interactions and processes comply with industry requirements and FirstChoice standard operating procedures.
- Serve as a liaison and collaborate with other departments.
- Assist with other projects and tasks as assigned.
Benefits
- Competitive benefits
- Hybrid work schedules
- Learning experiences and opportunities for growth
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What This Job Offers
Career Level
Intern
