Intern- Operations (Summer 2027)

Highgate Hotels•Roseville, CA

2d•Onsite

About The Position

Highgate Hotels’ Summer 2027 Operations Internship offers the opportunity to rotate through and work in multiple hotel departments, learning about the hospitality industry in a fun, fast-paced environment. Specific hotel placement will be discussed after an internship offer is submitted. The internship begins in June 2027. It is fully onsite, and candidates must reside in the internship city for the duration of the program and be available to work onsite as scheduled.

Requirements

Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
High level of attention to detail and a strong work ethic.
Strong communication skills.
Ability to multitask in a fast-paced environment.
Confidence providing feedback to management and strong follow-through.
Flexible schedule and ability to work all shifts, weekends, and holidays.
Must reside in the internship city for the duration of the program and be available to work onsite as scheduled.

Responsibilities

Communicate effectively, both verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend required hotel meetings and trainings.
Maintain regular attendance in compliance with hotel standards and scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
Work toward productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and solve problems as necessary.
Understand and apply complex information and data from various sources to meet objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law