Insurance Operations Intern - Summer 2027

MarshBerry•Richmond, VA

6d•Hybrid

About The Position

MarshBerry is seeking a FirstChoice Insurance Operations Intern for its Richmond, Virginia office for Summer 2027. The intern will gain exposure to sales support, operations service requests, Agency Management System (AMS) updates, contract management, and other industry-related projects. The role supports FirstChoice members and internal placement and client service teams, while helping maintain accurate records and compliance with industry requirements and FirstChoice standard operating procedures. MarshBerry describes its culture as people-first, fast-paced, and collaborative, with opportunities to learn, improve, and pursue career goals. The company practices The Collaborative Way, built around listening generously, speaking straight, being for each other, acknowledgement and appreciation, and honoring commitments. MarshBerry is committed to diversity, equity, and inclusion and to fostering a welcoming environment.

Requirements

Currently pursuing a bachelor’s degree in insurance, risk management, business administration, general business, sales, marketing, communications, or a similar program is preferred.
Experience in a customer service role is preferred.
Proficiency with technology, including Microsoft Word, Excel, PowerPoint, and Access or a similar database.
Experience with Client Relationship Management (CRM) systems.
Strong interpersonal and communication skills.
Excellent problem-solving abilities.
Attention to detail and organizational skills.
Knowledge of insurance products and industry trends.

Nice To Haves

Currently pursuing a bachelor’s degree in insurance, risk management, business administration, general business, sales, marketing, communications, or a similar program.
Experience in a customer service role.

Responsibilities

Respond to FirstChoice members’ inquiries with service requests.
Retrieve and update policy information, endorsements, billing details, and other documentation within internal systems.
Review and verify data for accuracy, including commission details, and report discrepancies to the appropriate team.
Provide support to placement and client service teams as needed.
Stay up to date with industry regulations and ensure interactions and processes adhere to industry requirements and FirstChoice standard operating procedures.
Serve as a liaison and collaborate with other departments of the organization.
Assist with other projects and tasks as assigned.