Intern- Operations (Summer 2027)

Highgate Hotels•Buffalo, NY

4d•Onsite

About The Position

Highgate’s 2027 Operations Internship offers the opportunity to rotate through and work in multiple hotel departments while learning about the hospitality industry in a fast-paced environment. The internship begins in June 2027 and is fully onsite at the Residence Inn Cheektowaga/Buffalo. Candidates must reside in the internship city for the duration of the program and be available to work onsite as scheduled. Specific hotel placement will be discussed after an internship offer is submitted.

Requirements

Currently pursuing a bachelor’s degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
High level of attention to detail and a strong work ethic.
Strong communication skills.
Ability to multitask in a fast-paced environment.
Confidence providing feedback to management and strong follow-through.
Flexible schedule and ability to work all shifts, weekends, and holidays.
Must reside in the internship city for the duration of the program and be available to work onsite as scheduled.

Responsibilities

Communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend required hotel meetings and trainings.
Maintain regular attendance as required by the hotel schedule and standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
Work toward productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and resolve problems as necessary.
Understand and apply information and data from various sources to meet objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law