Intern- Operations (Summer 2027)

Residence Inn Cheektowaga/Buffalo•Buffalo, NY

3d•Onsite

About The Position

The 2027 Operations Internship provides the opportunity to rotate through and work in multiple hotel departments, learning about the hospitality industry in a fun, fast-paced environment. The internship begins in June 2027. Specific hotel placement will be discussed upon submission of an internship offer. This is a fully onsite internship; candidates must reside in the internship city for the duration of the program and be available to work onsite as scheduled.

Requirements

Currently pursuing a bachelor's degree or equivalent in Hotel/Hospitality Management, Finance, Economics, Data Analytics, Business, or a related field.
High level of attention to detail and a strong work ethic.
Strong communication skills.
Ability to multitask in a fast-paced environment.
Confidence in providing feedback to management and strong follow-through.
Flexible schedule and ability to work all shifts, weekends, and holidays.
Must reside in the internship city for the duration of the program and be available to work onsite as scheduled.

Responsibilities

Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend required hotel meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling requirements, which vary according to hotel needs.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.
Understand and apply complex information and data from various sources to meet appropriate objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law