Insurance Call Center Representative- Tulsa- OK

DXC Technology • Tulsa, OK

9d • Onsite

About The Position

DXC Technology is hiring an Insurance Call Center Representative for its Insurance Software and BPS organization. The role executes business process transactions accurately and in accordance with established procedures, while supporting quality standards and performance targets. The representative collaborates with senior analysts, managers, and other team members; contributes to process improvement and data analysis; helps identify bottlenecks; and assists with documenting and updating procedures. The position also includes participation in training and development programs.

The role is based at DXC’s site in Tulsa, Oklahoma. DXC prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Requirements

• Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
• Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
• Typically, 1+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• Continuous learner who stays abreast of industry knowledge and technology.

Nice To Haves

• Advanced degree in a relevant field.
• Relevant certifications, such as Six Sigma or PMP, or significant relevant work experience.

Responsibilities

• Execute business process transactions accurately and in accordance with established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist with process improvement projects and data analysis.
• Help identify process bottlenecks and maintain quality standards.
• Ensure compliance with quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level