Insurance Call Center Representative

DXC Technology • Tulsa, OK

6d

About The Position

DXC Technology is hiring an Insurance Call Center Representative to support Brighthouse Annuity customers with insurance and other financial service products or benefit plans. The role provides customer service to customers, agents, and broker/dealers by telephone or email; helps Financial Service Representatives understand market requirements, processes, contract provisions, annuity products, and the client website; and processes transactions while tracking them through completion. The representative uses strong communication, listening, and empathy skills to strengthen customer relationships and navigates multiple electronic systems to provide complete responses. Work is performed professionally in a fast-paced, team environment. The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Requirements

• High school diploma.
• 1–2 years of customer service experience.
• Ability to work a shift within the hours of operation, 7:30 AM to 5:30 PM, Monday through Friday.
• Flexibility regarding overtime and assigned shifts, which may change based on business needs.
• Outstanding customer service skills and dedication to exceptional customer care.
• Exceptional listening and analytical skills.
• Solid time management skills.
• Ability to multitask and work successfully in a fast-paced, team environment.

Responsibilities

• Respond to customers, agents, and broker/dealers by telephone or email, providing high-quality service to Brighthouse Annuity customers.
• Educate Financial Service Representatives on market requirements, processes, contract provisions, annuity products, and the client’s website.
• Process transactions efficiently and track responses to ensure completion.
• Strengthen the relationship between customers and Brighthouse Financial through communication, listening, and empathy.
• Navigate multiple electronic systems to provide complete and integrated responses to customer inquiries.
• Perform responsibilities consistently and professionally while providing high-quality service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED