Call Center Representative

Semmes Murphey Clinic • Memphis, TN

6d • Onsite

About The Position

Semmes Murphey Clinic is seeking an onsite Call Center Representative to serve as one of the first points of contact for patients. The representative provides information to patients and transfers them to the appropriate departments or staff. The role is suited to someone who enjoys speaking with patients by phone, working in a fast-paced, busy environment, and providing excellent customer service.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position requires a high school diploma or equivalent and strong customer service experience or focus. Healthcare experience and extensive telephone use are preferred, and Spanish bilingual ability is a plus.

Requirements

• High school diploma or equivalent.
• Strong customer service experience or focus.
• Effective oral and written communication and excellent listening skills; ability to speak clearly.
• Good time management and ability to manage workflow and prioritize demands.
• Excellent interpersonal skills and ability to manage difficult or emotional patient situations.
• Ability to provide excellent customer service while maintaining confidentiality and discretion.
• Proficiency in Microsoft Outlook, internet software, electronic medical records, and practice management software.
• Organizational skills and attention to detail.

Nice To Haves

• Experience in the healthcare field.
• Experience with heavy telephone usage.
• Bilingual in Spanish.

Responsibilities

• Provide patients with information.
• Transfer patients to appropriate departments or staff.
• Deliver excellent customer service while maintaining confidentiality and discretion.
• Manage workflow and prioritize demands.
• Handle difficult or emotional patient situations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED