Call Center Representative

TEKsystems • Atlanta, GA

7d • $16 - $16 • Remote

About The Position

Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency. Handles a variety of call types while representing the company's commitment to quality, compassion, and support. This is a contract-to-hire position based out of Atlanta, Georgia, and is fully remote.

Responsibilities

• Answer calls and emails in a timely manner while meeting performance goals.
• Handle standard call types, including tank requests, ETA inquiries, pickup requests, location assistance, order status, and pricing inquiries.
• Document call information according to standard operating procedures.
• Answer questions about products, services, retail stores, and general service information.
• Verify insurance carriers in the database system.
• Resolve customer complaints using a problem-solving approach.
• Maintain working knowledge of current products and services.
• Adhere to HIPAA guidelines and maintain patient confidentiality.

Benefits

• Medical, dental, and vision coverage, if eligible
• Critical illness, accident, and hospital coverage, if eligible
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible
• Voluntary life and AD&D insurance for the employee and dependents, if eligible
• Short- and long-term disability coverage, if eligible
• Health Spending Account (HSA), if eligible
• Transportation benefits, if eligible
• Employee Assistance Program, if eligible
• Time off/leave, including PTO, vacation, or sick leave, if eligible

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed