Call Center Representative

TEKsystems • Grand Prairie, TX

7d • $19 - $19 • Hybrid

About The Position

As an Account Representative, you will communicate with customers to schedule in-home product demonstrations and support direct-to-consumer sales. You will source, qualify, and follow up on leads using scripts, internal systems, and product knowledge. The role calls for strong communication skills, a sales-driven mindset, and the ability to build rapport and overcome objections.

This is a hybrid contract-to-hire position based in Grand Prairie, Texas. Training is on-site, and weekend shifts are remote. The weekly schedule is Monday through Friday with one weekday off, plus either Saturday or Sunday. Candidates must be available for the listed hours. Weekday shift options are 11:00 a.m.–8:00 p.m. or 12:00 p.m.–9:00 p.m.; Saturday hours are 8:00 a.m.–7:00 p.m.; Sunday hours are 10:00 a.m.–7:00 p.m. The contract is four months, with a stated pay range of $19.00 per hour.

The role is described as entry level. A minimum of one year of collections or sales experience is preferred. Eligible temporary employees may have access to certain benefits, subject to eligibility requirements and plan terms.

Requirements

• Excellent communication and negotiation skills.
• Proficiency with Windows-based applications.
• Familiarity with Zoom teleconference equipment.
• Understanding of call center fundamentals.
• Ability to work in a fast-paced environment.
• Ability to empathize with customers.
• Availability for the listed schedule, including one weekend day.

Nice To Haves

• At least one year of collections or sales experience, including financial services, call center, or retail experience.
• Appointment scheduling, customer service, outbound calling, sales, and warm-lead experience.

Responsibilities

• Coordinate with multiple departments to schedule product demonstrations and installation appointments nationwide.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Participate in regular training and development sessions.
• Qualify inbound and outbound leads and convert them into scheduled appointments.
• Source new sales opportunities through lead follow-up.
• Manage prospects at every stage of the appointment-setting cycle.
• Apply a strong sales mentality to confidently overcome objections.
• Communicate with customers to schedule in-home product demonstrations and support direct-to-consumer sales.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off or leave, which may include PTO, vacation, or sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed