Insurance Account Specialist & Rental Agent
About The Position
Space City Toyota, part of the Vaughan Automotive Group, is an automotive dealership in Humble, Texas. The Insurance Account Specialist & Rental Agent will help grow the rental business by developing relationships with insurance companies, claims adjusters, and local auto body shops. The position focuses primarily on business development, insurance account management, and coordinating rental claims, while also assisting with rental counter operations as needed. The role includes promoting rental services, establishing direct-billing arrangements with insurance carriers, managing insurance accounts, tracking rental and claim information, and maintaining accurate records. The employee will also assist customers with rental inquiries and agreements, vehicle checkouts and returns, and other daily rental operations to support customer satisfaction.
Requirements
- At least 1 year of experience in insurance claims, insurance adjusting, or auto body shop service writing.
- Knowledge of insurance direct billing, rental extensions, and length-of-rental (LOR) tracking.
- Strong phone and email communication skills and the ability to build professional business relationships.
- Comfort with making outbound calls, promoting services, and developing new business opportunities.
- Detail-oriented and organized, with the ability to manage multiple accounts, claims, and deadlines.
- Customer-focused, with strong communication and problem-solving skills.
- Ability to work well with all departments and assist with rental counter duties as needed.
- Proficiency in Microsoft Office and general computer use.
- Dependable and adaptable, with comfort working in a fast-paced environment.
- Valid driver's license.
Responsibilities
- Contact insurance companies, claims adjusters, and local auto body shops by phone and email to promote rental services and generate customer referrals.
- Build and maintain business relationships with insurance representatives and collision repair centers to increase rental business.
- Promote and establish the Direct-Bill program, onboarding insurance carriers so they can pay rental charges directly.
- Manage insurance accounts and serve as a primary point of contact for adjusters regarding rental extensions, billing updates, and vehicle repair timelines.
- Track rental durations, length of rental (LOR), claims documentation, and insurance billing requirements.
- Maintain accurate records of insurance accounts, claims, rental agreements, and related paperwork.
- Assist customers with rental inquiries, prepare rental agreements, and process vehicle checkouts and returns as needed.
- Support daily rental operations and help maintain an organized fleet.
- Provide excellent customer service.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
