Instructional Designer

Pursuit Attractions and Hospitality•Denver, CO

10d•$79,000 - $92,000

About The Position

Pursuit is hiring an Instructional Designer for a Denver-based role. The position partners with business leaders and subject-matter experts to identify performance needs and develop practical, impactful learning solutions aligned with business goals, learner needs, operational constraints, and desired outcomes. The designer observes frontline work, translates operational realities into learning, manages stakeholder feedback, and prioritizes concurrent projects through delivery and launch. The role creates modern learning experiences using adult learning principles, including eLearning, videos, virtual and in-person training, experiential exercises, assessments, job aids, facilitator materials, and other resources. Learning is designed for frontline employees, including those with limited time away from operations, varying experience, seasonal employment, and primarily mobile or shared-device access. The designer uses interactive approaches and AI-assisted authoring tools thoughtfully, applies accessibility and inclusive-design principles, and publishes and maintains content using standards such as SCORM 1.2, SCORM 2004, xAPI, and HTML5. The designer also transforms presentations, SOPs, policies, and other internal documents into effective learning solutions; organizes complex material; works with subject-matter experts to resolve outdated, duplicative, or conflicting source content; and develops reusable templates and guidelines. The role establishes learning-effectiveness metrics, creates assessments that measure understanding and application, improves learning based on results, and maintains content as business needs and operating practices change.

Responsibilities

Consult with leaders and subject-matter experts to clarify learning objectives and desired outcomes, and recommend alternatives when training is not the appropriate solution.
Propose learning solutions aligned with business goals, learner needs, operational constraints, and performance outcomes.
Develop learning objectives, SOWs, project plans, design documents, storyboards, scripts, prototypes, and review cycles.
Observe frontline work and operational processes and translate real-world experiences into practical learning.
Manage feedback from multiple stakeholders while maintaining instructional-design standards and an effective learner experience.
Build relationships with teams across Operations, People, Safety, Technology, and other support functions.
Prioritize concurrent projects to deliver learning programs accurately and on time.
Collaborate with stakeholders on implementation plans, supporting resources, and launch plans.
Apply adult learning principles to create practical, relevant, and memorable learning experiences.
Design and develop eLearning modules, videos, virtual live training, in-person sessions, experiential exercises, assessments, job aids, facilitator materials, and other learning resources.
Design learning for frontline work conditions, including limited time away from operations, varying experience levels, seasonal employment, and access through mobile or shared devices.
Use scenario-based learning, storytelling, branching activities, knowledge checks, practice opportunities, and other interactive techniques.
Determine whether formal training or another resource, such as a job aid, performance-support tool, or communication, best meets the need.
Use AI-assisted authoring, narration, image, video, and editing capabilities thoughtfully while maintaining accuracy, brand standards, accessibility, and an authentic Pursuit experience.
Apply accessibility and inclusive-design principles.
Publish, test, troubleshoot, and maintain content using applicable standards, including SCORM 1.2, SCORM 2004, xAPI, and HTML5.
Maintain editable source files, version history, review documentation, naming conventions, and other content-governance practices.
Redesign content in PowerPoint presentations, SOPs, policies, and internal documents as effective learning solutions.
Assess the business and performance need, desired outcome, and appropriate learning format for the audience.
Organize complex or technical information into logical, learner-friendly content.
Identify outdated, duplicative, or conflicting source material and work with subject-matter experts to resolve gaps.
Create reusable templates, visual standards, and development guidelines to improve consistency, quality, scalability, and production speed.
Align on learning-effectiveness metrics and establish processes to measure, track, and communicate them.
Develop assessments that measure understanding and ability to apply learning, rather than only completion or recall.
Recommend and implement improvements based on metrics and business outcomes.
Maintain and update learning content as operating practices, systems, policies, and business needs evolve.