Instructional Designer

CDW•Chicago, IL

11d

About The Position

The Instructional Designer partners with Learning & Development leaders, lead and senior designers, stakeholders, and subject matter experts to design, develop, and deliver enablement that supports CDW strategies and business goals. The role applies instructional design best practices and modern learning technologies, including generative AI, across multiple modalities, and coordinates assigned programs from needs analysis through launch and evaluation. It is suited to a hands-on designer interested in developing their craft through coaching, feedback, and varied projects. The position develops learning and customer-facing support materials for audiences and business needs, coordinates program logistics, maintains content in the learning management system, and evaluates learning effectiveness. It also uses generative AI responsibly, builds accessible and inclusive learning, and recommends training or non-training performance solutions. Travel is up to 10%.

Requirements

Bachelor’s degree or three years of work experience as an Instructional Designer.
Hands-on experience with an instructional design project from needs analysis through implementation; a portfolio or work samples are encouraged.
Working knowledge of adult learning theory and instructional design models such as ADDIE or SAM.
Familiarity with eLearning authoring and media tools and learning management systems.
Familiarity with generative AI tools in a business setting, including writing prompts, evaluating outputs, and using AI within privacy and security guidelines.
Familiarity with accessibility standards and inclusive design practices.
Strong project coordination, planning, and organizational skills, including the ability to balance multiple priorities and meet deadlines.
Excellent written, verbal, and presentation skills, including the ability to work effectively with stakeholders at all levels, including senior leadership.
Strong attention to detail and problem-solving skills; ability to work independently on assigned projects and openness to feedback.

Nice To Haves

Experience working with subject matter experts to build sales, consulting, and technical skills.
Knowledge of the technology industry.
Background in education, adult learning, writing, or a related field.
Familiarity with Articulate 360, Camtasia, Vyond, Synthesia, or Adobe Creative Cloud.

Responsibilities

Partner with stakeholders and subject matter experts to assess needs and translate business requirements into performance and learning objectives.
Design and develop learning content across instructor-led and virtual classroom, eLearning, video, microlearning, and performance support modalities, applying adult learning principles.
Use learning tools and platforms such as Articulate 360, Synthesia, and Brainshark to design and develop learning content.
Develop customer-facing support materials with subject matter expert and stakeholder input and alignment.
Develop curriculum proactively and just in time to support business strategies, product launches, and process changes.
Coordinate assigned programs, including project plans, timelines, stakeholder communications, train-the-trainer sessions, and participant and facilitator materials.
Use generative AI tools responsibly to accelerate design and development, validating outputs for accuracy, bias, and alignment with CDW standards and data-protection policies.
Build accessible, inclusive learning that meets accessibility standards and CDW brand guidelines.
Develop fair, accurate assessments; measure program effectiveness using learner data and feedback; and recommend and implement enhancements.
Partner with subject matter experts to keep content current and maintain content in the learning management system.
Recommend performance solutions, including non-training options, based on effectiveness, quality, and cost/benefit.