Instructional Designer

PSA Airlines•Charlotte, NC

About The Position

The Instructional Designer designs, develops, and maintains engaging learning solutions that support organizational goals, team member development, and operational effectiveness. The role partners with cross-functional stakeholders to assess training needs, create scalable learning content, and align curricula with business priorities, compliance requirements, and industry best practices. It applies adult learning principles and instructional design methodologies to produce accurate, high-quality learning experiences on schedule. The position develops content across formats, including e-learning, instructor-led and blended learning, job aids, manuals, and multimedia assets such as training videos. It supports both training and broader organizational communications through video scripting, recording, filming, editing, and post-production. The role also evaluates training effectiveness using feedback and performance data, maintains existing content, and manages multiple projects and timelines. This is a non-supervisory position operating in a professional office environment. The role is responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. In the employee's absence, responsibilities are delegated to the Manager of Development. Employees must pass a fingerprint-based criminal history records check and a pre-employment drug screen.

Requirements

Bachelor's degree in Instructional Design, Education, Communications, Instructional Technology, Educational Technology, Multimedia/Digital Media Production, Film/Video Production, or a related field.
Comprehensive knowledge of instructional theories and principles applicable to online and instructor-led learning programs.
Experience developing creative and engaging training materials for adult audiences across varied formats and media.
Demonstrated proficiency in photography and video production, including filming, editing, and post-production using industry-standard tools such as Adobe Premiere Pro, After Effects, Lightroom, or comparable software.
Knowledge of technical writing, including correct and consistent grammar, spelling, tense, and terminology.
Ability to produce learning materials including facilitator/instructor and participant manuals.
Advanced to intermediate computer experience and proficiency in Microsoft Office.
Strong organizational and time-management skills, flexibility, and problem-solving ability.
Ability to communicate verbally and in writing with individuals, small groups, and large audiences at all organizational levels.
Ability to speak, read, and write in English.
If hired, must demonstrate authorization to work in the United States.

Nice To Haves

Master's degree in Instructional Design, Instructional Technology, Educational Technology, Multimedia/Digital Media Production, or Film/Video Production.
Skill in using Articulate Storyline and/or Rise.
Three or more years of relevant work experience in aviation or a similar field or industry.
Experience developing skills-based, technical, regulatory, aviation, or safety training for unionized and non-unionized workforces.
Certificate in instructional technology or another learning discipline.
Proficient knowledge of recognized desktop publishing applications, including layout and design.

Responsibilities

Design, develop, and continuously improve instructional materials, including e-learning modules, instructor-led training, job aids, and blended learning solutions.
Collaborate with department leaders, subject matter experts, instructional team members, and program developers to research, design, develop, and implement training solutions.
Conduct needs analyses to identify knowledge gaps and recommend targeted, scalable training interventions.
Ensure curriculum aligns with organizational goals, compliance requirements, and industry standards.
Apply instructional design methodologies such as ADDIE to create structured learning experiences.
Develop multimedia learning assets, including video content, through scripting, recording, filming, editing, and post-production.
Maintain and update training content for accuracy, relevance, and consistency across delivery methods.
Evaluate training effectiveness using feedback, performance data, and learning metrics, and recommend improvements.
Manage multiple projects and timelines while maintaining high-quality deliverables.
Provide timely project status updates and reports.
Take ownership of assigned projects and proactively manage resources and timelines to complete work on schedule and to department standards.
Integrate instructional design with multimedia production to deliver clear, engaging, audience-focused experiences.
Support the Company's Security and Safety Management System and associated Safety Risk Management and Safety Assurance outputs.
Perform other duties as assigned.