Instructional Designer

Flexcar • San Jose, CA

9d • Onsite

About The Position

The Instructional Designer owns training that prepares new hires to become confident, capable field operations employees. The role is accountable for building new-hire onboarding curricula, e-learning modules, quizzes and knowledge checks, and practical exercises that teach employees how to perform their jobs. It also develops and maintains ongoing, role-specific training, recurring certification programs, and leadership development programs; delivers and supports field training; partners with field leaders and subject-matter experts to keep content accurate as operations evolve; and evaluates training effectiveness using completion, assessment, and on-the-job performance data. Success means helping new hires become productive faster, make fewer avoidable errors, and find onboarding clear and useful.

The position designs end-to-end onboarding curricula, creates learning materials in multiple formats, and facilitates instructor-led training in person or virtually. The designer translates real operating practices into clear, current training and maintains a single source of truth for standard operating procedures and field job aids. Assessments and role certifications are designed to verify practical proficiency, while learner feedback and performance data guide continuous improvement.

The role is based onsite in San Jose and is full-time and exempt. Flexcar describes itself as reimagining car ownership through a flexible vehicle subscription combining a monthly payment with insurance, maintenance, roadside assistance, and registration. The company is scaling its operations and using technology, data, and AI to transform the customer journey.

Requirements

• Strong instructional-design instincts, including designing backward from what learners need to be able to do.
• Excellent writing and communication skills, including the ability to simplify complex procedures.
• Confidence facilitating training in a classroom, on the floor, or virtually.
• Comfort working on the operations floor and learning by observing work.
• Strong organization and self-direction, with the ability to manage multiple content projects and meet launch dates.
• An analytical mindset and willingness to measure training effectiveness and revise training when needed.
• Ability to thrive in a fast-paced, multi-hub operation and stay close to the field.

Nice To Haves

• Experience designing onboarding or technical training, ideally for hourly, frontline, or field-based roles.
• Familiarity with instructional-design methods and adult-learning principles.
• Hands-on experience building e-learning content and using learning management systems (LMS).
• Experience building assessments, certifications, or competency models.
• Background in operations, logistics, automotive, retail, or another hands-on field environment.
• Bachelor’s degree in education, communications, or a related field, or equivalent hands-on experience.

Responsibilities

• Design and build end-to-end new-hire onboarding curricula for field operations roles, sequenced from the first day through full productivity.
• Develop e-learning modules, quizzes, knowledge checks, and job-realistic hands-on exercises.
• Create certification programs to keep field team members’ skills current and verify ongoing proficiency.
• Build leadership development programs to prepare high-performing operators for management roles.
• Produce learning content in formats including e-learning, video, job aids, facilitator guides, and instructor-led sessions, in person or virtually.
• Write clear, plain-language training materials that new hires can follow independently.
• Build exercises and simulations that allow new hires to practice real tasks safely before performing them live.
• Facilitate instructor-led sessions and train field leaders to deliver content consistently.
• Partner with Operations leaders and subject-matter experts to capture how work is performed and translate it into training.
• Keep curricula accurate and current as processes, tools, and vehicle-handling standards change.
• Maintain a single source of truth for field standard operating procedures and job aids.
• Design quizzes, skills assessments, and role certifications that verify job proficiency.
• Track completion, assessment scores, time-to-productivity, and early performance to measure training effectiveness.
• Use data and learner feedback to improve curricula and address gaps.
• Learn field operations by observing work on the floor and stay connected to the field.

Benefits

• Flexible PTO policy.
• 401(k) plan with company match from day one.
• Day-one medical, dental, and vision coverage described as excellent and low-cost.
• Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly pay.
• Other amazing perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed