Instructional Designer

UGI Corporation•Upper Merion Township, PA

About The Position

The Instructional Designer – Field Operations designs, develops, and evaluates learning experiences for field operations, Safety, Compliance, and technical training to improve performance and business results. The role applies adult learning principles, instructional design methods, and industry best practices to create training in eLearning, instructor-led, virtual, microlearning, and blended formats. Up to 20% travel is required. The position conducts learning and performance analysis, develops learning objectives with stakeholders, selects suitable training or non-training interventions, and creates learner-centered content. It designs assessments and evaluation strategies, analyzes results, and supports continuous improvement. The Instructional Designer collaborates with subject matter experts, manages projects from intake through publication, and maintains project documentation and content quality standards.

Requirements

Bachelor's degree in Instructional Design, Instructional Technology, Education, Training & Development, or a related field.
At least 3 years of professional instructional design experience and a portfolio of developed learning solutions.
CPTD, CPLP, or similar certification.
Demonstrated experience using AI-powered tools for content development and ability to evaluate and refine AI-generated outputs to meet instructional design and organizational quality standards.
Strong foundation in learning science, adult learning principles, and instructional design theories.
Proficiency in instructional design models, including ADDIE, SAM, Agile Learning Design, and Design Thinking.
Expert-level proficiency with eLearning authoring tools.
Proficiency with Microsoft Office, especially PowerPoint.
Understanding of visual design, multimedia integration, and UX best practices.
Basic video editing skills and experience with multimedia tools.
Project management proficiency.
Proficiency using AI tools to accelerate content drafting, storyboarding, and course development while applying instructional design judgment.
Willingness to travel up to 20%.

Nice To Haves

Articulate 360 suite proficiency is strongly preferred.
Experience with multimedia tools such as Camtasia, Premiere, or Audacity.

Responsibilities

Conduct front-end analysis to identify performance gaps, define learning objectives with stakeholders, and analyze target audiences.
Recommend appropriate interventions, including training and non-training alternatives such as job aids, process improvements, or coaching.
Design and develop learning solutions using instructional design models across eLearning, instructor-led, virtual, microlearning, and blended modalities.
Create engaging content using authoring tools, multimedia, and assessments while meeting regulatory requirements and applying adult learning principles.
Design assessments aligned with learning objectives and develop evaluation strategies using Kirkpatrick's four levels.
Analyze evaluation data, conduct pilot testing, measure training effectiveness and ROI, and identify continuous improvement opportunities.
Collaborate with subject matter experts to extract knowledge and translate technical expertise into effective training content.
Guide SMEs through content review and validation, educate them on adult learning principles, and incorporate feedback while maintaining instructional integrity.
Manage multiple instructional design projects from intake through publication, coordinating with multimedia specialists, graphic designers, LMS specialists, and cross-functional teams.
Maintain project documentation, including design documents, storyboards, scripts, and version control, and ensure content follows standards, templates, and style guides.