Instructional Designer/Communications Specialist

ETSU•Johnson City, TN

25d

About The Position

The Instructional Designer/Communications Specialist is responsible for supporting the institution's employee development, training, and organizational learning initiatives within the Human Resources Office. This position applies instructional design principles and adult learning methodologies to assess training needs, design and develop effective learning experiences, facilitate training programs, and evaluate learning outcomes. The Instructional Designer/Communications Specialist serves as a key resource for departmental communication and employee learning, partnering with departments across the institution to identify development needs and provide practical, effective solutions. This position researches best practices and emerging trends in training, instructional design, and professional development and translates that research into high-quality learning programs aligned with institutional goals and the needs of a higher education environment.

Requirements

Excellent interpersonal skills and the ability to establish productive relationships with individuals and departments across the institution.
Strong instructional design and learning development skills.
Ability to analyze learning and performance needs and recommend appropriate solutions.
Strong presentation and facilitation abilities with diverse audiences.
Ability to translate complex information into clear, engaging, and accessible learning content.
Strong research, analytical, critical-thinking, and problem-solving skills.
A solutions-oriented mindset and ability to develop practical approaches to organizational learning and employee development needs.
Strong written and verbal communication skills.
Ability to use data, feedback, and evaluation results to continuously improve learning programs.
Creativity and innovation in the design and delivery of learning experiences.
Strong project management, organization, and attention to detail.
Ability to work collaboratively while also managing assignments independently.
Ability to adapt learning strategies and communication approaches to meet the needs of a diverse higher education community.
Commitment to customer service, continuous improvement, and professional excellence.
Bachelor’s degree in Human Resource Development, Human Resources, Instructional Design, Organizational Development, Education, Training and Development or a related field and three (3) years of experience in training and development, instructional design, human resources, organizational development, employee development, or a related field.
A combination of education and work experience.

Nice To Haves

Master's degree in Human Resource Development, Human Resources, Instructional Design, Organizational Development, Education, or a related field.
Experience working in a higher education environment.
Experience with a learning management system (LMS) or other learning technology platforms.
Experience developing online, virtual, or blended learning programs.
Experience applying instructional design models such as ADDIE or other systematic instructional design methodologies.
Experience developing assessments and evaluating learning outcomes.
Professional certification in human resources, instructional design, training and development, or a related discipline.

Responsibilities

Assess training needs
Design and develop effective learning experiences
Facilitate training programs
Evaluate learning outcomes
Partner with departments to identify development needs and provide solutions
Research best practices and emerging trends in training, instructional design, and professional development
Translate research into high-quality learning programs aligned with institutional goals