Instructional Designer/Communications Specialist

ETSU • Johnson City, TN

4d

About The Position

The Instructional Designer/Communications Specialist supports employee development, training, and organizational learning initiatives within the Human Resources Office. The role applies instructional design principles and adult learning methodologies to assess training needs, design and develop learning experiences, facilitate training programs, and evaluate learning outcomes.

The position partners with departments across the institution to identify development needs and provide practical learning and communication solutions. It researches best practices and emerging trends in training, instructional design, and professional development, translating findings into high-quality learning programs aligned with institutional goals and the needs of a higher education environment.

Requirements

• Bachelor’s degree in Human Resource Development, Human Resources, Instructional Design, Organizational Development, Education, Training and Development, or a related field, and three years of experience in training and development, instructional design, human resources, organizational development, employee development, or a related field; OR a combination of education and work experience.
• Excellent interpersonal skills and ability to establish productive relationships across the institution.
• Strong instructional design and learning development skills.
• Ability to analyze learning and performance needs and recommend appropriate solutions.
• Strong presentation and facilitation abilities with diverse audiences.
• Ability to translate complex information into clear, engaging, and accessible learning content.
• Strong research, analytical, critical-thinking, and problem-solving skills.
• Strong written and verbal communication skills.
• Creativity, innovation, project management, organization, and attention to detail.
• Ability to collaborate and work independently, and to adapt learning and communication approaches for a diverse higher education community.
• Commitment to customer service, continuous improvement, and professional excellence.

Nice To Haves

• Master's degree in Human Resource Development, Human Resources, Instructional Design, Organizational Development, Education, or a related field.
• Experience working in a higher education environment.
• Experience with a learning management system (LMS) or other learning technology platforms.
• Experience developing online, virtual, or blended learning programs.
• Experience applying ADDIE or other systematic instructional design methodologies.
• Experience developing assessments and evaluating learning outcomes.
• Professional certification in human resources, instructional design, training and development, or a related discipline.

Responsibilities

• Assess training needs and identify employee development and organizational learning requirements.
• Design and develop effective learning experiences using instructional design principles and adult learning methodologies.
• Facilitate training programs.
• Evaluate learning outcomes and use data, feedback, and evaluation results to improve learning programs.
• Partner with departments across the institution to identify development needs and provide practical solutions.
• Research best practices and emerging trends in training, instructional design, and professional development.
• Translate research into learning programs aligned with institutional goals and the higher education environment.
• Provide departmental communication and employee learning support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level