Instruction/Rentals Desk Staff

Mt. Baker Ski Area, Inc. • Glacier, WA

103d • Onsite

About The Position

The Instruction & Rentals Desk Staff position helps create a welcoming, organized, and guest-focused experience by assisting guests with lesson reservations, rental products, program information, and general mountain questions in a fast-paced environment. This position is responsible for accurately processing instruction and rental sales while helping guests navigate lesson options, rental needs, ability levels, and operational logistics to support a positive and successful mountain experience. Successful employees in this role are dependable, detail-oriented, and comfortable engaging with a wide variety of guests and situations throughout the day. This position requires strong communication skills, professionalism, and the ability to develop a strong working knowledge of lesson programs, rental operations, ski area procedures, facilities, and services in order to effectively assist guests and support daily operations. Employees in this role are expected to maintain confidentiality and security within the instruction sales area while contributing to a positive, inclusive, and team-oriented workplace culture.

Requirements

• Willingness to learn
• Successful completion of instruction & rental desk training by an authorized Mt. Baker Ski Area trainer
• General familiarity, basic understanding and willingness to learn about ski and snowboard rentals and ski and snowboard instruction programs and features

Nice To Haves

• Don’t meet every single requirement? That’s okay. At Mt. Baker Ski Area, we value a wide range of experience and perspectives. If you’re excited about this role and believe you could contribute to the team, we encourage you to apply — even if your background doesn’t line up perfectly with every qualification listed.

Responsibilities

• Perform rental equipment and instruction program sales accurately and proficiently while providing friendly and respectful customer service and maintaining confidentiality and security
• Create and participate in a positive and inclusive workplace.
• Have a working knowledge of: Mt. Baker Ski Area mountain policies and procedures
• Familiarity of ski area facilities and services available
• Maintain confidentiality and security of instruction sales area at all times
• Perform duties as trained

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed