Instant Return Representative

Hertz Dayton Airport•Vandalia, OH

About The Position

As an Instant Return Representative at Byers Rental Cars LLC, you will create a positive final impression for rental customers by helping them through the express vehicle return process. You will provide courteous and efficient service, inspect vehicles, and accurately record rental and vehicle information. The role is suited to someone who is detail-oriented, customer-focused, comfortable in a fast-paced environment, and motivated to contribute to team success and sales performance. The schedule is Monday through Friday, 5:00 a.m. to 1:00 p.m. Byers Rental Cars LLC describes itself as an employer that invests in its employees, promotes from within, and offers opportunities for team members to develop their skills and pursue leadership and management positions.

Requirements

Excellent verbal and written communication skills.
Strong attention to detail and commitment to accuracy.
Basic computer proficiency, including Outlook.
Ability to work effectively in a team-oriented environment.
Ability to communicate professionally and resolve customer concerns courteously.
Valid driver's license in good standing.
Must be over the age of 18.

Responsibilities

Greet customers and efficiently assist them through the vehicle return process.
Answer customer questions, offer directions, and assist with luggage or other reasonable customer requests.
Inspect returning vehicles for damage, cleanliness, mileage, and fuel levels.
Accurately document vehicle mileage, fuel levels, and any damage identified during the return process.
Immediately report vehicle damage and communicate professionally with customers about concerns.
Assist customers with locating lost or forgotten belongings.
Maintain an organized, clean, and professional work environment.
Enter accurate information into company computer systems and tools.
Follow established vehicle return procedures and other operational processes as directed.
Collaborate with team members to maintain an efficient operation and deliver a consistently positive customer experience.