Instant Return Representative

Hertz Dayton Airport•Vandalia, OH

10d

About The Position

As an Instant Return Representative at Byers Rental Cars LLC – Hertz Car Rental, you will help create a positive final impression for rental customers. You will assist customers through the express vehicle return process, provide courteous and efficient service, inspect returning vehicles, and accurately record rental information. The ideal candidate is detail-oriented, customer-focused, comfortable in a fast-paced environment, and motivated to contribute to team success and sales performance. The schedule is Monday through Friday, 5:00 a.m. to 1:00 p.m. Byers Rental Cars LLC emphasizes employee development and opportunities to grow into leadership and management positions. The company is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of characteristics protected by applicable law.

Requirements

Excellent verbal and written communication skills.
Strong attention to detail and commitment to accuracy.
Basic computer proficiency, including Outlook.
Ability to work effectively in a team-oriented environment.
Ability to communicate professionally and resolve customer concerns courteously.
Valid driver's license in good standing.
Must be over the age of 18.

Responsibilities

Greet customers and efficiently assist them through the vehicle return process.
Provide excellent customer service by answering questions, offering directions, and assisting with luggage or other reasonable customer requests.
Inspect returning vehicles for damage, cleanliness, mileage, and fuel levels.
Accurately document vehicle mileage, fuel levels, and any damage identified during the return process.
Immediately report vehicle damage and communicate professionally with customers regarding concerns.
Assist customers with locating lost or forgotten belongings.
Maintain an organized, clean, and professional work environment.
Enter accurate information into company computer systems and tools.
Follow established vehicle return procedures and other operational processes as directed.
Work collaboratively with team members to maintain an efficient operation and deliver a consistently positive customer experience.