Installation Technician

ADT•Phoenix, AZ

11d

About The Position

The Installation Technician provides excellent customer service and drives customer loyalty, quality, and overall satisfaction by installing, programming, configuring, dismantling, reconstructing, converting, troubleshooting, and servicing security and site automation solutions. Solutions may include fire and carbon monoxide detection, networking, hosted video, and access control. The technician works at customer sites, follows wired and wireless technology and connection procedures, tests system communications with central monitoring, and demonstrates system operations to customers. The role also identifies opportunities to enhance customers’ security and technology solutions, completes required training and safety procedures, and collects payments, balances, and signatures.

Requirements

High school diploma or equivalent.
Current valid state driver’s license.
Certifications and licensing where required, as specified by local management.
Ability to understand and apply codes, rules, standards, and requirements to meet specifications.
Ability to work under general supervision and independently at multiple customer sites daily, and to interpret and design system layouts to meet customer needs.
Mechanical and technical aptitude appropriate to the job level.
Ability to interpret location maps, blueprints, and schematic drawings.
Ability to operate hand and power tools.
Ability to operate a company vehicle safely and take responsibility for company-issued assets.
Basic mathematical aptitude for routine calculations.
Basic knowledge of mobile technology and data devices for communication.
Verbal and written communication skills.
Ability to meet minimum company performance standards for productivity, quality, safety, and security enhancements.
Ability to solve basic to moderately difficult problems logically, develop effective solutions, and demonstrate troubleshooting techniques.
Ability to provide outstanding customer service, build trust and rapport with different types of customers, and demonstrate diplomacy and tact.
Ability to defuse high-tension situations while maintaining professionalism.
Ability to climb and descend ladders up to 20 feet and climb stairs.
Ability to operate a mechanical lift system and ascend up to 40 feet.
Ability to lift and move up to 50 pounds.
Ability to work in confined spaces and construction environments.

Nice To Haves

Some technical school training.
Prior experience with electrical installations.

Responsibilities

Drive customer loyalty by exceeding customer expectations during installation and service and meeting customer commitments.
Arrive within the estimated time of arrival.
Install, program, configure, dismantle, reconstruct, convert, troubleshoot, and service security and site automation solutions, including fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow required wired and wireless technology and connection procedures.
Test and validate system signals and communication with central monitoring to establish service properly.
Demonstrate provided services and explain the proper operation of the technology to customers.
Identify opportunities for security and technology enhancements and offer solutions or alternatives that meet customers’ needs.
Complete prerequisite and ongoing safety requirements, driver care requirements, technical standards, and other applicable training.
Follow safety standards and report safety concerns promptly.
Collect required payments, balances, and signatures, and process customer monies accurately and promptly.
Perform other duties as assigned.