Installation Technician II

ITW•Salt Lake City, UT

About The Position

The Installation Technician II leads and/or supports the installation, assembly, inspection, and basic maintenance of commercial food equipment. The role supports installation projects by uncrating, moving, positioning, and assembling equipment, then checking that it operates properly under supervision. The technician also drives service and delivery vehicles, using lift-gates to transport equipment safely to job sites. The selected candidate works closely with Service Technicians and Branch team members, assists with installation and service activities, and provides courteous customer support. The role requires flexible hours, travel, and overnight assignments when needed. It also involves managing expense reports and travel documentation, maintaining tools, equipment, and vehicle appearance, following safety procedures, and developing skills toward a future Service/Repair Technician role. The position has no direct or indirect supervisory responsibilities.

Requirements

High school diploma, GED, or equivalent experience.
3–4 years of experience in a related field.
Ability to work safely with mechanical and electrical equipment.
Basic knowledge of welding, hydraulics, and/or electrical systems.
Basic understanding of mechanical troubleshooting.
Basic plumbing and soldering knowledge.
Basic knowledge of CO₂ and Freon systems.
Familiarity with safely moving tools and equipment.
Strong customer service skills, including resolving customer concerns.
Ability to manage expense reports and travel-related documentation.
Willingness to grow into a Service/Repair Technician role.
Valid driver’s license with an acceptable driving record.
Ability to read and understand safety guidelines.
Basic math skills, including calculations and measurement conversions.
Basic working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Demonstrated oral communication, crisis/conflict resolution, time management, and self-motivation skills; ability to take direction and multitask.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive for extended periods, kneel, squat, bend, push and pull, work in tight or confined spaces, and operate motor vehicles, heavy equipment, machinery, and/or power tools.
Ability to work in office and customer facilities, including commercial kitchens, with possible exposure to noise, heat, cold, slippery, wet, and dirty conditions.
Ability to travel up to 50% of the time and work extended hours, including nights and/or weekends, as needed.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Lead and/or support installation, assembly, inspection, and basic maintenance of commercial food equipment.
Uncrate, move, and position equipment safely at customer sites.
Inspect equipment to ensure proper operation and report issues as needed.
Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems.
Assist Service Technicians and Branch employees with installation and service activities.
Support customers by providing courteous service and addressing basic questions or concerns.
Follow safety guidelines, company policies, and procedures.
Manage expense reports and travel-related documentation as required.
Maintain tools, equipment, and vehicle appearance.
Work flexible hours, including overtime, extended driving days, and travel as needed.
Develop skills toward a future Service/Repair Technician role.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Read and interpret service manuals and mechanical diagrams, and compile and summarize data for a supervisor and/or branch manager.
Prioritize workload and projects, complete work within established timeframes, and adjust priorities as needed.