Installation Technician II

ITW•Denver, CO

About The Position

The Installation Technician II leads and/or supports the installation, assembly, inspection, and basic maintenance of commercial food equipment. The role supports installation projects by uncrating, moving, positioning, and assembling equipment, and checking that it operates properly under supervision. The technician also drives service and delivery vehicles to transport equipment safely to job sites, using lift-gate systems. The position works closely with Service Technicians and Branch team members, provides courteous customer support, and follows company safety guidelines and procedures. It requires schedule flexibility, including overtime, extended driving days, travel of up to 50% of the time, and overnight assignments when needed. The role also offers an opportunity to develop skills toward a future Service/Repair Technician position. This position has no direct or indirect supervisory responsibilities.

Requirements

High school diploma, GED, or equivalent experience.
3–4 years of experience in a related field.
Ability to work safely with mechanical and electrical equipment.
Basic knowledge of welding, hydraulics, and/or electrical systems.
Basic understanding of mechanical troubleshooting.
Basic plumbing and soldering knowledge.
Basic knowledge of CO₂ and Freon systems.
Familiarity with safely moving tools and equipment.
Strong customer service skills, including resolving customer concerns.
Ability to manage expense reports and travel-related documentation.
Willingness to grow into a Service/Repair Technician role.
Valid driver’s license with an acceptable driving record.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines.
Ability to communicate orally with people inside and outside the organization; demonstrated crisis and conflict resolution skills.
Ability to self-motivate, take direction from senior technicians and management, prioritize tasks, and adjust priorities in a multitasking environment.
Ability to commit to extended hours when necessary to meet goals.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Lead and/or support installation, assembly, inspection, and basic maintenance of commercial food equipment.
Uncrate, move, and position equipment safely at customer sites.
Inspect equipment to ensure proper operation and report issues as needed.
Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems.
Assist Service Technicians and Branch employees with installation and service activities.
Provide courteous customer service and address basic questions or concerns.
Follow safety guidelines, company policies, and procedures.
Manage expense reports and travel-related documentation as required.
Maintain tools, equipment, and vehicle appearance.
Work flexible hours, including overtime, extended driving days, and travel as needed.
Develop skills toward a future Service/Repair Technician role.
Compile and summarize information for a supervisor and/or branch manager to support customer-focused strategies and relationships.
Perform periodic visual safety inspections of vehicles and equipment; report defects and take affected items out of service until repaired or replaced.
Complete required safety training and demonstrate knowledge of company products and services.