Installation Technician II

Boston Document Systems•Marlborough, MA

1d•$27 - $28•Onsite

About The Position

The Installation Technician II is responsible for installing, setting up, configuring, and performing basic troubleshooting on multifunction printers, copiers, scanners, plotters, and related office technology equipment. The technician independently completes standard installations, connects devices to customer networks, configures print and scanning workflows, tests equipment, and trains end users. This customer-facing role works with internal teams and customer IT staff to support successful deployments. The position requires regular travel to customer locations, typically up to two hours from the technician’s home location. Overnight travel may occasionally be required when a customer location is more than two hours away. The role involves physical work at customer sites, including handling equipment and components weighing up to 50 pounds. BDS offers competitive compensation commensurate with experience, medical, vision and dental coverage, supplemental insurance options, pet insurance and legal plan coverage options, paid time off, employer-paid life insurance, a 401(k) plan with company match, professional development, and company outings and events. Boston Document Systems is an equal opportunity employer and states its commitment to a diverse and inclusive workforce.

Requirements

At least 2 years working in the copier industry as a service technician or support technician.
Ability to identify connectivity, configuration, hardware, software, and network-related issues.
Ability to communicate technical information to non-technical users, conduct end-user training, manage customer expectations, and handle installation concerns professionally.
Strong communication, listening, phone, email, and writing skills; strong attention to detail.
Strong decision-making and problem-solving skills.
Strong systems skills, including Excel and Microsoft Office.
Proven track record of customer service excellence.
Ability to work independently with minimal supervision and adapt to changing schedules.
Ability to plan installation workflows, manage installations across multiple locations, complete documentation accurately, and maintain vehicle inventory and installation materials.
Ability to travel regularly to customer sites, including travel of up to two hours from home and occasional overnight travel.
Ability to lift and move loads up to 50 pounds.
A bachelor's degree is not required.

Nice To Haves

Experience in a customer-support department supporting clients’ technical needs, such as office equipment repair, IT, manufacturing equipment, or a service-based business; preferred but not required.
Knowledge of advanced print management platforms such as PaperCut or MyQ; preferred but not required.
Bachelor’s degree; preferred but not required.

Responsibilities

Install, configure, and test copiers, printers, plotters, multifunction printers, and finishing equipment at customer locations.
Configure network settings, IP addressing, print drivers, and scan destinations.
Set up print, scan, and workflow functionality according to customer requirements.
Perform firmware updates and device configuration activities.
Troubleshoot and resolve installation-related hardware, software, and connectivity issues.
Coordinate with customer IT staff to support network integration.
Conduct customer orientation and end-user training on device operation and features.
Complete installation documentation and customer acceptance records accurately.
Follow company installation standards, safety requirements, and service procedures.
Plan and coordinate installation workflows at customer locations and manage installations across multiple locations.
Maintain vehicle inventory stock and installation materials.
Travel regularly to customer locations and safely operate a motor vehicle.