Installation Technician I

ITW•West Chester, PA

About The Position

Hobart Service, an Illinois Tool Works Company, is seeking an Installation Technician I to assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment. The technician will safely uncrate, move, and position equipment at customer sites; inspect equipment and report issues; drive service and delivery trucks, including use of lift-gate systems; and support Service Technicians and branch employees with installation and service activities. The role also involves courteous customer support, compliance with safety requirements and company procedures, expense and travel documentation, and maintaining tools, equipment, and vehicle appearance. The employee is expected to develop skills toward a future Service/Repair Technician role. The position has no direct or indirect supervisory responsibilities. Work is performed at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The schedule covers normal business hours but may include early mornings, evenings, weekends, nights, overtime, extended hours, and extended driving days as needed. Compensation depends on the successful candidate’s qualifications and prior experience.

Requirements

High school diploma or GED.
1–2 years of experience in a related field.
Ability to work safely with mechanical and electrical equipment.
Basic knowledge of welding, hydraulics, and/or electrical systems.
Basic understanding of mechanical troubleshooting.
Basic plumbing and soldering knowledge.
Basic knowledge of CO₂ and Freon systems.
Familiarity with safely moving tools and equipment.
Strong customer service skills, including resolving customer concerns.
Ability to manage expense reports and travel-related documentation.
Willingness to grow into a Service/Repair Technician role.
Valid driver’s license with an acceptable driving record.
Ability to read and interpret standard service manuals and mechanical diagrams.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand business safety guidelines and approach responsibilities with an emphasis on safety, efficiency, and quality.
Ability to prioritize workloads and projects, communicate orally with people inside and outside the organization, resolve crises or conflicts, self-motivate, take direction, and adjust priorities in a multitasking environment.
Ability to lift up to 75 lbs., climb ladders, walk extensively, drive extensively, kneel, squat, bend, push and pull, work in tight or confined spaces, and operate motor vehicles, heavy equipment, machinery, and/or power tools.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Assist with installation, assembly, inspection, and basic maintenance of commercial food equipment.
Uncrate, move, and safely position equipment at customer sites.
Inspect equipment to ensure proper operation and report issues as needed.
Drive service and delivery trucks to deliver or pick up equipment, using lift-gate systems.
Assist Service Technicians and branch employees with installation and service activities.
Provide courteous customer service and address basic customer questions or concerns.
Follow safety guidelines, company policies, and procedures.
Manage expense reports and travel-related documentation as required.
Maintain tools, equipment, and vehicle appearance.
Work flexible hours, including overtime, extended driving days, and travel as needed.
Develop skills toward a future Service/Repair Technician role.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and take unsafe items out of service until repaired or replaced.
Complete required safety training and meet productivity and quality expectations.